Satisfaction: How Every Great Company Listens to the Voice of the Customer

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Satisfaction: How Every Great Company Listens to the Voice of the Customer

by Chris Denove

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Delivered in 3-5 weeks

Format: Hardcover

Publisher: Portfolio Hardcover

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The following ISBNs are associated with this title:

ISBN - 10: 1591841097

ISBN - 13: 9781591841098

Seller Comments:

Very good condition-book only shows a small amount of wear. Biggest little used bookstore in the world.

From the Publisher

For nearly four decades, J. D. Power and Associates has been measuring consumer satisfaction and helping businesses improve profits by paying attention to what customers really want. Their annual awards are widely publicized and valued worldwide for what they say about a company’s commitment to its customers. Now, at last, the company has created the definitive book on how to boost profits by increasing customer satisfaction.

Although most businesses pay lip service to putting customers first, few actually listen to the voice of the customer and use it as a tangible asset. In this book, J. D. Power and Associates provides an insider’s perspective on some of the most successful companies on the planet. Corporate giants such as Toyota and Staples and local legends like Mike Diamond Plumbing all use customer satisfaction as their key to market dominance.

Satisfaction opens the vault on years of J. D. Power data, quantifying the elusive links between satisfaction and customer loyalty, market share, and profits. The book provides extensive coverage of the varying touchpoints of consumer satisfaction—covering every type of business from service providers to product manufacturers—and shows companies in detail how to make a commitment to consumers at the highest levels and translate this commitment into strategies and practices.

For any business that wants to reap the rewards that come when they truly put the customer first, this is the ultimate guide.

Used books: 45 more copies of this item are available

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Satisfaction: How Every Great Company Listens to the Voice of the Customer

Satisfaction: How Every Great Company Listens to the Voice of the Customer

by James Chris; Power Denove

Delivered in 3-5 weeks

Condition:

Format: Hardcover

Publisher: Portfolio Hardcover

Seller Comments:

Book has a small amount of wear visible on the binding, cover, pages. Selection as wide as the Mississippi.

$6.09

Satisfaction: How Every Great Company Listens to the Voice of the Customer

Satisfaction: How Every Great Company Listens to the Voice of the Customer

by James Chris; Power Denove

Delivered in 3-5 weeks

Condition:

Format: Hardcover

Publisher: Portfolio Hardcover

Seller Comments:

Book has a small amount of wear visible on the binding, cover, pages. Selection as wide as the Mississippi.

$6.09

Satisfaction: How Every Great Company Listens to the Voice of the Customer

Satisfaction: How Every Great Company Listens to the Voice of the Customer

by James Chris; Power Denove

Delivered in 3-5 weeks

Condition:

Format: Hardcover

Publisher: Portfolio Hardcover

Seller Comments:

Light wear to edges and pages. Cover and spine show no easily noticeable damage. A tradition of southern quality and service. All books guaranteed at the Atlanta Book Company.

$6.09

Satisfaction: How Every Great Company Listens to the Voice of the Customer

Satisfaction: How Every Great Company Listens to the Voice of the Customer

by James Chris; Power Denove

Delivered in 3-5 weeks

Condition:

Format: Hardcover

Publisher: Portfolio Hardcover

Seller Comments:

Book has appearance of only minimal use. All pages are undamaged with no significant creases or tears. With pride from Motor City. All books guaranteed. Best Service, Best Prices.

$6.09

Satisfaction: How Every Great Company Listens to the Voice of the Customer

Satisfaction: How Every Great Company Listens to the Voice of the Customer

by James Chris; Power Denove

Delivered in 3-5 weeks

Condition:

Format: Hardcover

Publisher: Portfolio Hardcover

Seller Comments:

Nice condition with minor indications of previous handling. Book selection as BIG as Texas.

$6.09

Satisfaction: How Every Great Company Listens to the Voice of the Customer

Satisfaction: How Every Great Company Listens to the Voice of the Customer

by James Power Chris Denove

Delivered in 3-5 weeks

Condition:

Format: Hardcover

Publisher: Portfolio Hardcover

Seller Comments:

Connecting readers with great books since 1972. Used books may not include companion materials, some shelf wear, may contain highlighting/notes, and may not include cd-rom or access codes. Customer service is our top priority!

$6.09

Satisfaction: How Every Great Company Listens to the Voice of the Customer

Satisfaction: How Every Great Company Listens to the Voice of the Customer

by Chris Denove James Power

Delivered in 3-5 weeks

Condition:

Format: Hardcover

Publisher: Portfolio Hardcover

Seller Comments:

Connecting readers with great books since 1972. Used books may not include companion materials, some shelf wear, may contain highlighting/notes, and may not include cd-rom or access codes. Customer service is our top priority!

$6.09

Satisfaction: How Every Great Company Listens to the Voice of the Customer

Satisfaction: How Every Great Company Listens to the Voice of the Customer

by Chris Denove James Power

Delivered in 3-5 weeks

Condition:

Format:

Publisher: Portfolio

Seller Comments:

[ No Hassle 30 Day Returns ] [ Edition: reprint ] Publisher: Portfolio Hardcover Pub Date: 2/2/2006 Binding: Hardcover Pages: 288.

$6.09

Satisfaction: How Every Great Company Listens to the Voice of the Customer

Satisfaction: How Every Great Company Listens to the Voice of the Customer

by James Power Chris Denove

Delivered in 3-5 weeks

Condition:

Format:

Publisher: Portfolio

Seller Comments:

Former Library book. Great condition for a used book! Minimal wear. Find out why millions of customers rave about Better World Books. Experience the best customer care and a 100% satisfaction guarantee.

$6.09

Satisfaction: How Every Great Company Listens to the Voice of the Customer

Satisfaction: How Every Great Company Listens to the Voice of the Customer

by James Power Chris Denove

Delivered in 3-5 weeks

Condition:

Format:

Publisher: Portfolio

Seller Comments:

Shows some signs of wear, and may have some markings on the inside. Find out why millions of customers rave about Better World Books. Experience the best customer care and a 100% satisfaction guarantee.

$6.09

Satisfaction: How Every Great Company Listens to the Voice of the Customer

Satisfaction: How Every Great Company Listens to the Voice of the Customer

by James Power Chris Denove

Delivered in 3-5 weeks

Condition:

Format:

Publisher: Portfolio

Seller Comments:

Dust Jacket present. GOOD with average wear to cover and pages. We offer a no-hassle guarantee on all our items. Orders generally ship by the next business day. Default Text.

$6.09

Satisfaction: How Every Great Company Listens to the Voice of the Customer

Satisfaction: How Every Great Company Listens to the Voice of the Customer

by James Chris; Power Denove

Delivered in 3-5 weeks

Condition:

Format: Hardcover

Publisher: Portfolio Hardcover

Seller Comments:

1591841097 Item in good condition and ready to ship!

$6.09

Satisfaction: How Every Great Company Listens to the Voice of the Customer

Satisfaction: How Every Great Company Listens to the Voice of the Customer

by Chris Denove

Delivered in 3-5 weeks

Condition:

Format: Hardcover

Publisher: Portfolio

Seller Comments:

Glued binding. Paper over boards. With dust jacket. 266 p. Contains: Illustrations.

$6.05

Satisfaction: How Every Great Company Listens to the Voice of the Customer

Satisfaction: How Every Great Company Listens to the Voice of the Customer

by Chris Denove James Power

Delivered in 3-5 weeks

Condition:

Format: Hardcover

Publisher: Portfolio Hardcover

Seller Comments:

Connecting readers with great books since 1972. Used books may not include companion materials, some shelf wear, may contain highlighting/notes, and may not include cd-rom or access codes. Customer service is our top priority!

$8.42

Satisfaction: How Every Great Company Listens to the Voice of the Customer

Satisfaction: How Every Great Company Listens to the Voice of the Customer

by Chris Denove James Power

Delivered in 3-5 weeks

Condition:

Format: Hardcover

Publisher: Portfolio Hardcover

Seller Comments:

Connecting readers with great books since 1972. Used books may not include companion materials, some shelf wear, may contain highlighting/notes, and may not include cd-rom or access codes. Customer service is our top priority!

$8.42

Satisfaction: How Every Great Company Listens to the Voice of the Customer

Satisfaction: How Every Great Company Listens to the Voice of the Customer

by Chris Denove James Power

Delivered in 3-5 weeks

Condition:

Format: Hardcover

Publisher: Portfolio Hardcover

Seller Comments:

Connecting readers with great books since 1972. Used books may not include companion materials, some shelf wear, may contain highlighting/notes, and may not include cd-rom or access codes. Customer service is our top priority!

$8.42

Satisfaction: How Every Great Company Listens to the Voice of the Customer

Satisfaction: How Every Great Company Listens to the Voice of the Customer

by James Chris; Power Denove

Delivered in 3-5 weeks

Condition:

Format: Hardcover

Publisher: Portfolio Hardcover

Seller Comments:

New Item. Item delivered via UPS in 7-9 business days. Tracking available by request Ships from US. Please allow 1-3 weeks for delivery outside US.

$8.42

Satisfaction: How Every Great Company Listens to the Voice of the Customer

Satisfaction: How Every Great Company Listens to the Voice of the Customer

by Chris Denove James Power

Delivered in 3-5 weeks

Condition:

Format: Hardcover

Publisher: Portfolio Hardcover

Seller Comments:

Connecting readers with great books since 1972. Used books may not include companion materials, some shelf wear, may contain highlighting/notes, and may not include cd-rom or access codes. Customer service is our top priority!

$9.00

Satisfaction: How Every Great Company Listens to the Voice of the Customer

Satisfaction: How Every Great Company Listens to the Voice of the Customer

by James Chris; Power Denove

Delivered in 3-5 weeks

Condition:

Format: Hardcover

Publisher: Portfolio Hardcover

Seller Comments:

1591841097 Orders are processed 7 days a week. We value your satisfaction and our feedback! Thanks X13B.

$9.40

Satisfaction: How Every Great Company Listens to the Voice of the Customer

Satisfaction: How Every Great Company Listens to the Voice of the Customer

by James Chris; Power Denove

Delivered in 3-5 weeks

Condition:

Format: Hardcover

Publisher: Portfolio Hardcover

Seller Comments:

1591841097 Orders are processed 7 days a week. We value your satisfaction and our feedback! Thanks X35F.

$9.40

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