Satisfaction: How Every Great Company Listens to the Voice of the Customer

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Satisfaction: How Every Great Company Listens to the Voice of the Customer

by Chris Denove

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Format: Hardcover

Publisher: Portfolio Hardcover

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The following ISBNs are associated with this title:

ISBN - 10: 1591841097

ISBN - 13: 9781591841098

Seller Comments:

Appearance of only slight previous use. Cover and binding show a little wear. All pages are undamaged with potentially only a few, small markings. Help save a tree. Buy all your used books from Thriftbooks. Read. Recycle and Reuse.

From the Publisher

For nearly four decades, J. D. Power and Associates has been measuring consumer satisfaction and helping businesses improve profits by paying attention to what customers really want. Their annual awards are widely publicized and valued worldwide for what they say about a company's commitment to its customers. Now, at last, the company has created the definitive book on how to boost profits by increasing customer satisfaction.

Although most businesses pay lip service to putting customers first, few actually listen to the voice of the customer and use it as a tangible asset. In this book, J. D. Power and Associates provides an insider's perspective on some of the most successful companies on the planet. Corporate giants such as Toyota and Staples and local legends like Mike Diamond Plumbing all use customer satisfaction as their key to market dominance.

Satisfaction opens the vault on years of J. D. Power data, quantifying the elusive links between satisfaction and customer loyalty, market share, and profits. The book provides extensive coverage of the varying touchpoints of consumer satisfaction-covering every type of business from service providers to product manufacturers-and shows companies in detail how to make a commitment to consumers at the highest levels and translate this commitment into strategies and practices.

For any business that wants to reap the rewards that come when they truly put the customer first, this is the ultimate guide.

Used books: 37 more copies of this item are available

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Satisfaction: How Every Great Company Listens to the Voice of the Customer

Satisfaction: How Every Great Company Listens to the Voice of the Customer

by James Chris; Power Denove

Availability: Ships within 1 week

Condition:

Format: Hardcover

Publisher: Portfolio Hardcover

Seller Comments:

Light shelving wear with minimal damage to cover and bindings. Pages show minor use. Help save a tree. Buy all your used books from Thriftbooks. Read. Recycle and Reuse.

$5.82

Satisfaction: How Every Great Company Listens to the Voice of the Customer

Satisfaction: How Every Great Company Listens to the Voice of the Customer

by James Chris; Power Denove

Availability: Ships within 1 week

Condition:

Format: Hardcover

Publisher: Portfolio Hardcover

Seller Comments:

Book shows a small amount of wear-very good condition. Selection as wide as the Mississippi.

$5.82

Satisfaction: How Every Great Company Listens to the Voice of the Customer

Satisfaction: How Every Great Company Listens to the Voice of the Customer

by James Chris; Power Denove

Availability: Ships within 1 week

Condition:

Format: Hardcover

Publisher: Portfolio Hardcover

Seller Comments:

Book has a small amount of wear visible on the binding, cover, pages. Selection as wide as the Mississippi.

$5.82

Satisfaction: How Every Great Company Listens to the Voice of the Customer

Satisfaction: How Every Great Company Listens to the Voice of the Customer

by James Chris; Power Denove

Availability: Ships within 1 week

Condition:

Format: Hardcover

Publisher: Portfolio Hardcover

Seller Comments:

Very good condition-book only shows a small amount of wear. Biggest little used bookstore in the world.

$5.82

Satisfaction: How Every Great Company Listens to the Voice of the Customer

Satisfaction: How Every Great Company Listens to the Voice of the Customer

by James Chris; Power Denove

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Condition:

Format: Hardcover

Publisher: Portfolio Hardcover

Seller Comments:

Light wear to edges and pages. Cover and spine show no easily noticeable damage. A tradition of southern quality and service. All books guaranteed at the Atlanta Book Company.

$5.82

Satisfaction: How Every Great Company Listens to the Voice of the Customer

Satisfaction: How Every Great Company Listens to the Voice of the Customer

by James Chris; Power Denove

Availability: Ships within 1 week

Condition:

Format: Hardcover

Publisher: Portfolio Hardcover

Seller Comments:

Book has appearance of light use with no easily noticeable wear. Millions of satisfied customers and climbing. Green Earth Books is the name you can trust, guaranteed. Spend Less. Read More.

$5.82

Satisfaction: How Every Great Company Listens to the Voice of the Customer

Satisfaction: How Every Great Company Listens to the Voice of the Customer

by James Chris; Power Denove

Availability: Ships within 1 week

Condition:

Format: Hardcover

Publisher: Portfolio Hardcover

Seller Comments:

This book shows minor wear and is in very good condition. Blue Cloud Books-Hot deals from the land of the sun.

$5.82

Satisfaction: How Every Great Company Listens to the Voice of the Customer

Satisfaction: How Every Great Company Listens to the Voice of the Customer

by James Chris; Power Denove

Availability: Ships within 1 week

Condition:

Format: Hardcover

Publisher: Portfolio Hardcover

Seller Comments:

Book shows a small amount of wear to cover and binding. Some pages show signs of use. Sail the Seas of Value.

$5.82

Satisfaction: How Every Great Company Listens to the Voice of the Customer

Satisfaction: How Every Great Company Listens to the Voice of the Customer

by James Power Chris Denove

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Condition:

Format: Hardcover

Publisher: Portfolio Hardcover

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Connecting readers with great books since 1972. Used books may not include companion materials, some shelf wear, may contain highlighting/notes, and may not include cd-rom or access codes. Customer service is our top priority!

$5.82

Satisfaction: How Every Great Company Listens to the Voice of the Customer

Satisfaction: How Every Great Company Listens to the Voice of the Customer

by Chris Denove James Power

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Condition:

Format: Hardcover

Publisher: Portfolio Hardcover

$5.82

Satisfaction: How Every Great Company Listens to the Voice of the Customer

Satisfaction: How Every Great Company Listens to the Voice of the Customer

by James Power Chris Denove

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Condition:

Format:

Publisher: Portfolio

Seller Comments:

Dust Jacket present. GOOD with average wear to cover and pages. We offer a no-hassle guarantee on all our items. Orders generally ship by the next business day. Default Text.

$5.82

Satisfaction: How Every Great Company Listens to the Voice of the Customer

Satisfaction: How Every Great Company Listens to the Voice of the Customer

by Chris Denove James Power

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Format:

Publisher: Portfolio

Seller Comments:

[ No Hassle 30 Day Returns ] [ Edition: reprint ] Publisher: Portfolio Hardcover Pub Date: 2/2/2006 Binding: Hardcover Pages: 288.

$5.82

Satisfaction: How Every Great Company Listens to the Voice of the Customer

Satisfaction: How Every Great Company Listens to the Voice of the Customer

by James Chris; Power Denove

Availability: Ships within 1 week

Condition:

Format: Hardcover

Publisher: Portfolio Hardcover

Seller Comments:

1591841097 Item in good condition and ready to ship!

$5.82

Satisfaction: How Every Great Company Listens to the Voice of the Customer

Satisfaction: How Every Great Company Listens to the Voice of the Customer

by Chris Denove

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Condition:

Format: Hardcover

Publisher: Portfolio

Seller Comments:

Glued binding. Paper over boards. With dust jacket. 266 p. Contains: Illustrations.

$5.78

Satisfaction: How Every Great Company Listens to the Voice of the Customer

Satisfaction: How Every Great Company Listens to the Voice of the Customer

by Chris Denove James Power

Availability: Ships within 1 week

Condition:

Format: Hardcover

Publisher: Portfolio Hardcover

Seller Comments:

Connecting readers with great books since 1972. Used books may not include companion materials, some shelf wear, may contain highlighting/notes, and may not include cd-rom or access codes. Customer service is our top priority!

$8.03

Satisfaction: How Every Great Company Listens to the Voice of the Customer

Satisfaction: How Every Great Company Listens to the Voice of the Customer

by Chris Denove James Power

Availability: Ships within 1 week

Condition:

Format: Hardcover

Publisher: Portfolio Hardcover

Seller Comments:

Connecting readers with great books since 1972. Used books may not include companion materials, some shelf wear, may contain highlighting/notes, and may not include cd-rom or access codes. Customer service is our top priority!

$8.59

Satisfaction: How Every Great Company Listens to the Voice of the Customer

Satisfaction: How Every Great Company Listens to the Voice of the Customer

by Chris Denove

Availability: Ships within 1 week

Condition:

Format: Hard cover

Publisher: Portfolio

Seller Comments:

Glued binding. Paper over boards. With dust jacket. 266 p. Contains: Illustrations. Audience: General/trade.

$9.12

Satisfaction: How Every Great Company Listens to the Voice of the Customer

Satisfaction: How Every Great Company Listens to the Voice of the Customer

by Chris Denove James Power

Availability: Ships within 1 week

Condition:

Format: Hardcover

Publisher: Portfolio Hardcover

Seller Comments:

Connecting readers with great books since 1972. Used books may not include companion materials, some shelf wear, may contain highlighting/notes, and may not include cd-rom or access codes. Customer service is our top priority!

$9.14

Satisfaction: How Every Great Company Listens to the Voice of the Customer

Satisfaction: How Every Great Company Listens to the Voice of the Customer

by Chris Denove James Power

Availability: Ships within 1 week

Condition:

Format: Hardcover

Publisher: Portfolio Hardcover

Seller Comments:

Connecting readers with great books since 1972. Used books may not include companion materials, some shelf wear, may contain highlighting/notes, and may not include cd-rom or access codes. Customer service is our top priority!

$9.14

Satisfaction: How Every Great Company Listens to the Voice of the Customer

Satisfaction: How Every Great Company Listens to the Voice of the Customer

by Chris Denove James Power

Availability: Ships within 1 week

Condition:

Format: Hardcover

Publisher: Portfolio Hardcover

Seller Comments:

Connecting readers with great books since 1972. Used books may not include companion materials, some shelf wear, may contain highlighting/notes, and may not include cd-rom or access codes. Customer service is our top priority!

$9.14

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