Zingerman's Guide to Giving Great Service

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Zingerman's Guide to Giving Great Service

by Ari Weinzweig

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Format: Hardcover

Publisher: Hyperion

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The following ISBNs are associated with this title:

ISBN - 10: 1401301436

ISBN - 13: 9781401301439

Seller Comments:

Connecting readers with great books since 1972. Used books may not include companion materials, some shelf wear, may contain highlighting/notes, and may not include cd-rom or access codes. Customer service is our top priority!

From the Publisher

Entrepreneurial phenomenon Ari Weinzweig, co-founder of the much-loved Zingerman''s Deli, shares the secrets to providing world-class customer service.

Zingerman''s in Ann Arbor, Michigan, is a beloved deli with some of the most loyal clientele around. It has been praised for its products and service in media outlets far and wide, including the New York Times, Men''s Journal, Inc. Magazine, Esquire, Atlantic Monthly, USA Today, and Fast Company. And what started out as a small deli has grown to a flourishing restaurant, catering service, bakery, mail-order operation, creamery, and training business.

Booming business and loyal customers are proof enough that the Zingerman''s team knows a thing or two about customer service. Now in Zingerman''s Guide to Giving Great Service, co-founder Ari Weinzweig shares the unique Zingerman method of treating customers, giving the reader step-by-step instructions on what to teach staff, how to train them, how to implement the training, how to measure their success, and finally, how to reward performance.

Some of Zingerman''s time-tested principles:

  • Customers who get a great product but poor service won''t be as loyal as those who are disappointed with a product but get great service.
  • You''ll get more complaints if people believe you care enough to listen to them. And that''s a good thing.
  • Employees who are rewarded, respected, and well cared for treat customers the same way.

Used books: 6 more copies of this item are available

Zingerman

Zingerman's Guide to Giving Great Service

by Ari Weinzweig

Availability: Ships within 1 week

Condition:

Format: Hardcover

Publisher: Hyperion

Seller Comments:

Connecting readers with great books since 1972. Used books may not include companion materials, some shelf wear, may contain highlighting/notes, and may not include cd-rom or access codes. Customer service is our top priority!

$13.53

Zingerman

Zingerman's Guide to Giving Great Service

by Ari Weinzweig

Availability: Ships within 1 week

Condition:

Format: Hard cover

Publisher: Hyperion Books

Seller Comments:

Glued binding. Paper over boards. With dust jacket. 129 p. Contains: Illustrations, black & white.

$28.97

Zingerman

Zingerman's Guide to Giving Great Service

by Ari Weinzweig

Availability: Ships within 1 week

Condition:

Format:

Publisher: Hyperion Books

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Brand New!

$30.38

Zingerman

Zingerman's Guide to Giving Great Service

by Ari Weinzweig

Availability: Ships within 1 week

Condition:

Format: Hardcover

Publisher: Hyperion

Seller Comments:

1401301436 Special order direct from the distributor.

$30.46

Zingerman

Zingerman's Guide to Giving Great Service

by Ari Weinzweig

Availability: Ships within 1 week

Condition:

Format: Hard Cover

Publisher: Hyperion Books

Seller Comments:

Signed and Inscribed By Author Signed and inscribed by author "Gary-All the best to you in your new adventure! Ari 2010" on the half title page.

$32.24

Zingerman

Zingerman's Guide to Giving Great Service

by Ari Weinzweig

Availability: Ships within 1 week

Condition:

Format: Hardcover

Publisher: Hyperion Books

Seller Comments:

BRAND NEW BOOK! Shipped within 24-48 hours. Normal delivery time is 5-12 days.

$43.98

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