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Los magníficos libros best seller de Ken Blanchard, como El nuevo mánager al minuto y Raving Fans, lo han convertido en una leyenda mundialmente reconocida en el mundo de los negocios. Millones de personas buscan en los libros de Blanchard enfoques innovadores…
Hardcover

|May 19, 1993

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"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a…
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|September 26, 1999

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When a person goes to the boss with a problem and the boss agrees to do something about it, the monkey is off his back and onto the boss's. How can managers avoid these leaping monkeys? Here is priceless advice from three famous experts: how managers can meet…

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The bestselling co-author of the legendary The One Minute Manager ® and a former Twitter executive join forces to create the ultimate guide to creating powerful mentoring relationships. While most people agree that having a mentor is a good thing, they…

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The bestselling co-author of the legendary The One Minute Manager ® and a former Twitter executive join forces to create the ultimate guide to creating powerful mentoring relationships While most people agree that having a mentor is a good thing, they…
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|September 2, 2014

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In this new edition of their classic business fable, Ken Blanchard and Mark Miller get at the heart of what makes a leader successful. Struggling young executive Debbie Brewster asks her mentor the one question she desperately needs answered: "What is the secret…

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This updated edition of management guru Ken Blanchard’s classic work Leadership and the One Minute Manager ® teaches leaders the world renowned method of developing self-reliance in those they manage: Situational Leadership® II. From Leadership…
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|October 8, 1997

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Ken Blanchard and Sheldon Bowles, co-authors of the New York Times business bestseller Raving Fans, are back with Gung Ho! Here is an invaluable management tool that outlines foolproof ways to increase productivity by fostering excellent morale in the workplace.…
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|April 15, 2014

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Take Care of Your Customers--or Someone Else Will! Legendary Service Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between…

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The architect of "one-minute managing" shows how to empower employees step-by-step with "smart psychology at work" ("Booklist"). Blanchard and his co-authors use concrete examples, a Q-and-A format, case histories, and entertaining sidebars to keep the discussion…

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Are the people who report to you giving you their best? Is your team--whether a group of employees, a classroom of students, or your family--performing at its fullest potential? NFL coaching legend Don Shula and renowned business consultant Ken Blanchard team up…

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From the New York Times Bestselling author of The One Minute Manager Your competitive edge in today's business environment is all about the power of loyalty. So if you want to succeed, it's time to think outside the box of traditional customer service. The…