201 Ways to Deal with Difficult People by Alan Axelrod201 Ways to Deal with Difficult People by Alan Axelrod

201 Ways to Deal with Difficult People

byAlan Axelrod, James Holtje

Paperback | May 22, 1997

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That special assignment came fully equipped with a problem co-worker? Don't despair! Learn how to work with people that are confrontational, problematic, unwilling­­and still get the job done.

Alan Axelrod has a Ph.D. in English and is the author of numerous books including The Penguin Dictionary of American Folklore, The Macmillan Dictionary of Military Biography, Encyclopedia of the American West, and What Every American Should Know About American History. Previously, he served as publishing executive with the Henry Franci...
Title:201 Ways to Deal with Difficult PeopleFormat:PaperbackDimensions:150 pages, 7.1 × 7 × 0.4 inPublished:May 22, 1997Publisher:McGraw-Hill Education

The following ISBNs are associated with this title:

ISBN - 10:0070062188

ISBN - 13:9780070062184


Table of Contents

Quick Start.

Helping Them See Things Your Way.

No to More Work.

No to Colleagues and Coworkers.

No to Unwanted Overtime and Unwelcome Business Travel.

No to Salespeople, Offers, and Proposals.

No to Clients and Customers.

No to the Boss.

No to the Requests for Money.

No to Subordinates.

No to a Job Seeker.

No to Inappropriate Language or Behavior.

No to Nuisances.

No to Unreasonable Demands.

No to Time Wasters.

No to Office Bullies.

No to Impossible Assignments.

No to Bad Ideas.

No to Blame.

"No, But...": Offering Alternatives.

No When You'd Like to Say Yes.