Profit at the Bottom of the Ladder: Creating Value by Investing in Your Workforce

byJody Heymann

Hardcover | May 12, 2010

Profit at the Bottom of the Ladder: Creating Value by Investing in Your Workforce by Jody Heymann
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Most managers assume that surviving, especially in recessions, requires slashing wages, benefits, and other workforce expenses. And lowest-skilled workers are often viewed as the most expendable.

In Profit at the Bottom of the Ladder, Jody Heymann overturns these assumptions. Drawing from thousands of interviews with employees from front line to C-suite at companies around the world, Heymann shows how enterprises have profited more by improving working conditions.

She also demonstrates that lower-skilled employees - in call centers, repair services, product assembly - aren't expendable. They can determine 90 percent of companies' profitability. High performers positively shape customers' perceptions of businesses, driving satisfaction and loyalty.

To attract, train, and retain top-caliber people in these roles, you must enhance working conditions, creating a system in which your company and its employees profit together. Profit at the Bottom of the Ladder shows what works - from stock options for bakers to flexibility for factory workers to career tracks in call centers.

Featuring cases from companies around the globe - including a leading concrete manufacturer in India, a top European pharmaceutical firm operating in China, and successful U.S. manufacturers - this book shows how real organizations are excelling financially by strengthening frontline employees' working conditions.
Table of contentsIntroductionChapter One: Providing All Employees with More Than a Living WageChapter Two: Finding Ways to Make Scheduling Flexibility Feasible and ProfitableChapter Three: Increasing Productivity and Reliability by Investing in Health CareChapter Four: Building Assets: Ensuring That The Lowest-Level Employees are Not L...
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Title:Profit at the Bottom of the Ladder: Creating Value by Investing in Your WorkforceFormat:HardcoverProduct dimensions:288 pages, 9.25 X 6.13 X 0.99 inShipping dimensions:288 pages, 9.25 X 6.13 X 0.99 inPublished:May 12, 2010Publisher:Harvard Business Review PressLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:1422123111

ISBN - 13:9781422123119

Appropriate for ages: All ages

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