Why She Buys: The New Strategy For Reaching The World's Most Powerful Consumers by Bridget BrennanWhy She Buys: The New Strategy For Reaching The World's Most Powerful Consumers by Bridget Brennan

Why She Buys: The New Strategy For Reaching The World's Most Powerful Consumers

byBridget Brennan

Hardcover | July 7, 2009

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If the consumer economy had a sex, it would be female.
If the business world had a sex, it would be male.

And therein lies the pickle.

Women are the engine of the global economy, driving 80 percent of consumer spending in the United States alone. They hold the purse strings, and when they’ve got a tight grip on them as they do now, companies must be shrewder than ever to win them over. Just when executives have mastered becoming technology literate, they find there’s another skill they need: becoming female literate.

This isn’t always easy. Gender is the most powerful determinant of how a person views the world and everything in it. It’s stronger than age, income, or race. While there are mountains of research done every year segmenting consumers and analyzing why they buy, more often than not it doesn’t factor in the one piece of information that trumps them all: the sex of the buyer. It’s stunning how many companies overlook the psychology of gender when we all know that men and women look at the world so differently.

Bridget Brennan’s Why She Buys shows decision makers how to bridge this divide and capture the business of the world’s most powerful consumers just when they need it most.

• No Matter Where You Live, Women Are a Foreign Country: You’ll discover the value in studying women with the same intensity that you would a foreign market. Women grow up within a culture of their own gender, which is often invisible to men. Brennan dissects this female culture and explains the important brain differences
between men and women that may cause your female customers to notice things about your products, marketing campaigns, or sales environment that you might have overlooked.

• The High Fives: There are five major trends driving the global female population that are key to determining their wants and needs. These global shifts are just beginning to be tapped by businesses, and learning about them can provide you with an invaluable blueprint for long-range planning.

• The Good, the Bad, and the Ugly: Find out how the best and brightest companies have cracked the female code, and hear horror stories about those that haven’t. Through instructive case studies and interviews, Why She Buys provides practical, field-proven techniques that you can apply to your business immediately, from giants like Procter & Gamble and Toyota to upstarts like Method home-care products and lululemon athletica apparel.

At a time when every company is looking for a competitive advantage, Bridget Brennan offers a new and effective lens for capturing market share.
BRIDGET BRENNAN is the CEO of Female Factor. She has pioneered marketing and sales strategies that appeal to women and has worked with major companies to put them into practice. Throughout her award-winning career, Brennan has worked for clients such as Whirlpool, Johnson & Johnson, Colgate-Palmolive, Pizza Hut, and United Airlines. Sh...
Title:Why She Buys: The New Strategy For Reaching The World's Most Powerful ConsumersFormat:HardcoverDimensions:336 pages, 9.48 × 5.71 × 1.24 inPublished:July 7, 2009Publisher:Crown Publishing GroupLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0307450384

ISBN - 13:9780307450388

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Rated 5 out of 5 by from A Valuable Resource for Service Providers In global, and increasingly on-line and off-line businesses Ms. Brennan argues it is critical to include female input in the design and inception of business models and product development to ensure that the service level is at the upper-most level possible to keep the female buyer satisfied. A focus on details of business office or store design, customer service, follow-up, feedback surveys all increase the satisfaction rate as does enhanced staff training. Women buyers pay attention to all of these (and more) when wielding their buying power and now, more than ever, when they have the options of buying on-line or in-store. As a female I found the book to be very illuminating – from an examination of the global trends that should be considered by business planners to the whys of some of the innovations in customer service: the proliferation of customer feed-back surveys I receive, the ones I respond to and the ones I ignore, all cycle back into design of, or integration of changes to service levels. As an agent of customer service and a representative of a brand, it is an informative message of where the customer is actually directing their attention during down-times in service (line-ups, “on hold times”) or in instances of service interruptions when we don’t have the product and make counter-proposals or offers to meet their needs, how satisfied are they with the outcome? How can we improve that? I would recommend the book to anyone in the service industry from the top down. From a consumer perspective its fascinating, from a service perspective we can always work to improve our “product”. (Published in 2009 and re-issued in 2011 I wonder if Ms. Brennan would see any critical improvements.)
Date published: 2015-06-10

Read from the Book

1Women are the Mother LodeWhat They Didn’t Teach You in Business SchoolIf the consumer economy had a sex, it would be female.If the business world had a sex, it would be male. And therein lies the pickle.New research shows that male and female brains are so different that it’s almost as if we’re each living in our own gender-specific realities. You may already have suspected this—perhaps since kindergarten—but the implications for businesses are just beginning to be understood, and they are nothing short of revelatory. Women are the driving force of the global economy, and men drive the majority of senior-level business decisions. Which means that men are usually the people who have the final say in designing and approving products that are aimed at women; developing marketing campaigns that target women; creating retail environments to attract women; and setting up sales training programs that motivate women to say, “I’ll take it.” Yet when profit goals aren’t met, when products aren’t moving, or when marketing isn’t working, it rarely occurs to executives that sex might be the problem. Not sex the verb, but sex the noun. Instead of thinking, Perhaps we just don’t understand our female customers, people will tell themselves that the media mix wasn’t right, or the distribution strategy didn’t work, or the agency didn’t do its job. But there is another possibility: that one sex is making its purchasing decisions differently, in a way the other just can’t see.There are some obvious reasons this can happen. From the moment we’re born, gender identity is a crucial part of our personality development. Masculinity itself is often defined as that which is not feminine.1 From the time they’re young, boys learn to reject or repress all things feminine to be accepted by their peers and society at large, which is just one reason you don’t see a lot of six-year-old boys wearing frilly, pink outfits to soccer practice.2 Throughout their childhoods, boys are under pressure to prove their masculinity by shunning or even mocking feminine traits. The penalty for being viewed as even removely feminine is to risk being humiliated or ostracized for being a “sissy.”Then when they grow up, many men find themselves graduating from college (and some from the über-masculine world of fraternity culture) and entering jobs in which their paycheck suddenly depends on understanding, identifying with, and selling things to women. Fresh out of business school and poof, they’re a junior brand manager on a dia-per product. Once on the job, few executives of either sex get any kind of formal training on gender differences. They are just expected to informally “pick up” this knowledge through colleagues and vendors. For many people in these positions, achieving success has historically involved some trial and error, lots of smarts, and just enough consumer research to be dangerous. But in a era where businesses are struggling and every sale counts, that old formula isn’t enough anymore. Now, most consumer-driven companies must mas?ter female psychology to survive, because when it comes to consumer spending, women are the sex determining their fortunes. Just when executives have mastered becoming tech literate, they find there’s another skill they need to keep up: becoming female literate. It’s a subject that can seem overwhelming when you stop and think about it. How well can the sexes ever really understand each other? The fact that we don’t—and that we often want different things from life—is what drives sitcoms and drama plots the world over. It’s the foundation of everything from Shakespeare’s plays to my husband’s insistence on setting our alarm clock to his favorite Rush song (Limelight) every morning, just to playfully torture me. Ask any woman you know: Geddy Lee’s wailing falsetto is a guy thing. Mutual incomprehension between the sexes is one of the most maddening and delightful aspects of life. But there’s no room for it in business.We don’t check our biology at the door when we walk into work every morning, so the challenges we have in understanding and interpreting the opposite sex in our personal lives can spill over to work without our realizing it. To plumb the depths of the gender gap for this book, I’ve talked to dozens of executives of both sexes, across industries. For better or worse, their stories are similar.“The things that interest women are so strange to me,” explains one male senior sales executive. “For instance, I got a new suit and wore it to the office the other day. When I got home, the first thing my wife asked me was, ‘Did anyone comment on your new suit?’ It was such a crazy question, ?because of course no one commented—I work with a bunch of guys, and nobody would ever care about my clothes, let alone say anything about them. I’m constantly mysti-fied that my wife and her friends notice everything about everything—what other people wear and how they look, or whether they’ve gotten a new haircut or lost weight. Every time we go to someone’s house, my wife will notice a new piece of furniture or a new picture on the wall. And when she brings it up to me, I usually have no idea what she’s talking about, because I would never notice—or care.”It’s easy to see how this example of the gender gap could impact a business. Been to a Sears lately? The out-of-date decor, peeling paint, and drab fixtures are just a few of the things keeping female customers away from the once-mighty retailer, which stubbornly refuses to update its stores, and has seen its stock price and market share diminish as a result. Women may notice things about your products, marketing campaigns, or sales environment that they dislike, and these are the very things that can escape the attention of management entirely or be viewed as too inconsequential to invest in. Is it common sense to take women’s responses seriously? You would think so. But men and women look at the world through different filters.If women consumers are important to your business, the path to increased revenues is to listen to them long enough to hear what they have to say. Some men have told me this isn’t always easy. “When I’m around groups of women, I genuinely find it hard to listen to them for very long,” confesses a male CEO, speaking on condition of anonymity. “I try, but I’m just not interested in talking about other people, or discussing who’s having marital issues, or hearing about someone’s emotional problems. I either leave the room or tune them out, which is something I learned to do when I was about twelve years old, growing up with sisters. My refuge was to head to the garage and build go-carts. Now I keep a pool table downstairs instead. At work, I find it hard to listen to research about women consumers for the same reason. You have to wade through so much stuff to get to the root of things. All I want to know is, ‘What’s the issue?’ Then I can address it with a solution, get the results, and move on. But it’s not easy to discover what women want, and sometimes I think we take shortcuts.”In interviews, I heard this same opinion expressed, in slightly different ways, from all kinds of businessmen. Men tend to think that women talk about nothing, when the reality is they talk about everything. I feel compelled at this juncture to acknowledge that women are often just as uninterested in, or confounded by, some of the topics of men’s conversations—fantasy football, anyone?—but since it’s women who dominate consumer spending, and women who determine the fortunes of so many companies, then it is women who must be understood.It doesn’t require a leap of imagination to think that if some men find it difficult to tune in to the conversations of women in their personal lives—the ones they know and love—they will have the same issue at work when it comes to hearing the drives and emotional aspirations of their female customers. The innate desire of most men to avoid discussions about messy, emotional female “stuff” is what leads to shortcuts in business strategies targeting women (such as paint?ing products pink with the presumption that it’s female catnip) and the continued use of stereotypes in advertising, because it’s simply easier to go those routes than to wade deeply into the female mind. Here’s the headline: if you think women’s conversations are trivial, it’s time to get over it, especially if you want your business to survive through a tough economy. Within the rich details of women’s conversations are the road maps to what they need and want—and, ultimately, to increased profitability for your business. Women will tell you—indeed, probably have already told you—everything you need to know about how to run a business that appeals to them, but too often executives are tuned out or only listening for what they want to hear.Take the story of two guys we’ll call Trey and Steve. They’re a couple of twenty-something agency creatives whose company recently won a piece of canned-food business. Trey and Steve have been assigned to come up with a new campaign targeting mothers of young children. Their strategy is to shake up the category by positioning their client’s product as the hippest thing to hit canned food in years. They believe the product can be transformed by their creative powers into something aspirational. And while they would never admit it to their client, part of their strategy is driven by the thought, If we have to work on canned food, then at least we’re going to make it cool, damn it.The only problem is that Trey and Steve don’t know anything about what drives the purchasing decisions of mothers, and quite frankly, they’re not that interested. On the surface they are, but they have no real desire to go deep, because they already have their own ideas about what’s cool, and being a mom isn’t one of them. Trey and Steve’s creative “war room” is full of ripped-out magazine pictures depicting their target consumer, and without exception, the mothers in the photos look like the kind of “hot” women Trey and Steve would like to date.

Editorial Reviews

“Bridget Brennan’s book provides a highly readable road map to help marketers and salespeople understand women’s beliefs, values, and sensitivities. Given that women account for a high percentage of purchases, while many products are developed and sold by men, a reading of Bridget’s book will go a long way to closing this gap and improving the satisfaction of both genders.” —Philip Kotler, S. C. Johnson & Son Professor of International Marketing, Kellogg School of Management, Northwestern University “Bridget Brennan’s highly informative and entertaining book provides keen–and unusual–insights into both the psychological makeup of women consumers and the demographic facts that everyone in business needs to know in order to execute marketing strategies in this challenging economic environment. Long live the Female Economy!” —Joseph V. Tripodi, chief marketing and commercial officer, The Coca-Cola Company"Ms. Brennan is all about the commerce she observes.  'If the consumer economy had a sex, it would be female.  If the business world had a sex, it would be male.  And therein lies the pickle.' [She] explores the marketing opportunities offered by trends…all of which leave women making even more buying decisions." –Wall Street Journal"Is the customer always right?  Yes, She is: An entertaining and …rich account of…untapped opportunities.  Fun and anecdotal." --Financial Times "Lively, insightful and relentlessly engaging…should be required reading for anyone burdened with a Y chromosome." –Fortune Small Business"Brennan details the major trends behind female spending and provides strategies for companies to crack the code." –Forbes Woman “[Brennan] explains why the existing misunderstanding of gender cultures isn't just a gender gap but a gender "canyon," and provides case studies of female-focused initiatives from marketers such as Callaway, Ryland Homes, Lululemon, Lexus and MasterCard" – Advertising Age “Word of mouth can make or break a brand, and this book confirms the fact that women talk to other women more about products than men do” --Journal of Consumer Marketing"Why She Buys [guides] retailers and consumer goods manufacturers on how [women] are increasingly powerful consumers and how they think and shop."–LA Times“Nab the Women’s Market” – Investors Business Daily“Since we (women) are driving the economy and the economy could use a boost, it’s all good news” – ABC NEWS NOW“[Women] are the most important constituency because they make all the decisions….a much needed perspective” – Fox Business Morning“Witty and insightful” – Marie Claire India