A+ Guide For It Technical Support by Jean AndrewsA+ Guide For It Technical Support by Jean Andrews

A+ Guide For It Technical Support

byJean Andrews

Hardcover | January 8, 2016

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This step-by-step, highly visual text provides a comprehensive introduction to managing and maintaining computer hardware and software. Written by best-selling author and educator Jean Andrews, A+ Guide to IT Technical Support, 9th Edition closely integrates the CompTIA+ Exam objectives to prepare you for the 220-901 and 220-902 certification exams. The new Ninth Edition also features extensive updates to reflect current technology, techniques, and industry standards in the dynamic, fast-paced field of PC repair and information technology. Each chapter covers both core concepts and advanced topics, organizing material to facilitate practical application and encourage you to learn by doing. The new edition features more coverage of updated hardware, security, virtualization, new coverage of cloud computing, Linux and Mac OS, and increased emphasis on mobile devices. Supported by a wide range of supplemental resources to enhance learning with Lab Manuals, CourseNotes online labs and the optional MindTap that includes online labs, certification test prep and interactive exercises and activities, this proven text offers students an ideal way to prepare for success as a professional IT support technician and administrator.
Title:A+ Guide For It Technical SupportFormat:HardcoverDimensions:1344 pages, 9.41 × 7.24 × 0.98 inPublished:January 8, 2016Publisher:Course TechnologyLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:1305266439

ISBN - 13:9781305266438

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Table of Contents

1. First Look at Computer Parts and Tools.2. Working Inside Desktop Computers and Laptops.3. All About Motherboards.4. Supporting Processors and Upgrading Memory.5. Supporting the Power System and Troubleshooting Computers.6. Supporting Hard Drives and Other Storage Devices.7. Survey of Windows Features and Support Tools.8. Installing Windows.9. Supporting I/O Devices and Customizing a System.10. Maintaining Windows.11. Optimizing Windows.12. Troubleshooting Windows and Supporting Users.13. Troubleshooting Windows Startup. 14. Connecting to and Setting up a Network.15. Supporting Network Hardware.16. Supporting Mobile Operating Systems.17. Windows Resources on a Network.18. Security Strategies.19. Supporting Printers. 20. Other Operating Systems and Virtualization.Appendix A: Safety Procedures and Environmental Concerns.Appendix B: Entry Points for Windows Startup ProcessesAppendix C: CompTIA A+ Acronyms.