Administrative Procedures For The Canadian Office, Ninth Canadian Edition

Paperback | March 15, 2013

byLauralee Kilgour, Edward Kilgour, Marie Rutherford

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This text will help students develop the skills to perform a wide variety of office procedures in various settings by upgrading levels of thinking from knowledge to comprehension and finally, to application. Revisions that appear in this ninth edition are reflective of developments in technology and the constantly evolving role of the administrative assistant.

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From the Publisher

This text will help students develop the skills to perform a wide variety of office procedures in various settings by upgrading levels of thinking from knowledge to comprehension and finally, to application. Revisions that appear in this ninth edition are reflective of developments in technology and the constantly evolving role of the ...

Format:PaperbackDimensions:496 pages, 11 × 8.3 × 0.75 inPublished:March 15, 2013Publisher:Pearson EducationLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:013216437X

ISBN - 13:9780132164375

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Extra Content

Table of Contents

PART 1 — THE WORKING ENVIRONMENT

 

Introduction: A Career as an Office Professional

Chapter 1 — Human Relations

Chapter 2 —  Cultural Diversity and International Business Relations (New)

Chapter 3 — Management of Work, Time, and Resources

Chapter 4 — Reference Sources

Chapter 5 — Organization Structure and Office Layout

 

PART 2 — OFFICE SERVICES

 

Chapter 6 — Office Technology

Chapter 7 - Web Based Tools and Security (New)

Chapter 8 — Incoming and Outgoing Mail

Chapter 9 - Project Management (New)

Chapter 10 — Information Management

Chapter 11 — Front-Line Reception

Chapter 12 — Travel Arrangements

Chapter 13 — Meetings and Conferences

Chapter 14 — Business Communication

Chapter 15 — Office Commerce and Record Keeping

 

PART 3 — THE FUTURE OF THE ADMINISTRATIVE ASSISTANT

 

Chapter 16 — Employment Strategies

Chapter 17 — Professional Development

 

Working Papers

Appendix 1: Common Proofreader Marks

Glossary

Index