After-sales Service of Engineering Industrial Assets: A Reference Framework for Warranty Management by Vicente González-pridaAfter-sales Service of Engineering Industrial Assets: A Reference Framework for Warranty Management by Vicente González-prida

After-sales Service of Engineering Industrial Assets: A Reference Framework for Warranty Management

byVicente González-prida, Adolfo Crespo Márquez

Hardcover | January 28, 2014

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This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services.

"After-sales Service of Engineering Industrial Assets" comprises a proposal for a warranty management framework, with an account of the different methods that can be used to improve decision making in the different stages of the after-sales service management process, and strategies for strengthening the structure and foundations of the framework. A review of the fundamental issues and current research topics in warranty management and after sales services is also provided, which is exemplified by a case study. This book is intended for postgraduates, researchers and engineers who are interested in after sales management, assets engineering and warranty management.

Vicente González-Prida Díaz works currently for the company General Dynamics - European Land Systems as Project Manager for the MBT Leopard 2E Program. He is PhD in Industrial Engineering and MSc in Mechanical Engineering by the University of Seville, Executive MBA by the Chamber of Commerce and member of the Spanish Research & Develop...
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Title:After-sales Service of Engineering Industrial Assets: A Reference Framework for Warranty ManagementFormat:HardcoverDimensions:318 pagesPublished:January 28, 2014Publisher:Springer-Verlag/Sci-Tech/TradeLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:3319037099

ISBN - 13:9783319037097

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Table of Contents

1. Introduction.- 2. Current Issues in Warranty Management.- 3. A Reference Framework for Warranty Management.- 4. Development of the Framework Stages.- 5. Extensions to the Framework.- 6. Results and Conclusions.