Agents of Change: Crossing the Post-Industrial Divide by Charles HeckscherAgents of Change: Crossing the Post-Industrial Divide by Charles Heckscher

Agents of Change: Crossing the Post-Industrial Divide

byCharles Heckscher, Michael Maccoby, Rafael Ramirez

Paperback | March 1, 2003

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This book focuses on the transition faced by business organizations and their stakeholders as they move from protected markets to open competition, and it explores how these changes can be facilitated by outside interveners/agents. The four authors - two from Europe and two from the UnitedStates - have worked separately as consultants with leaders of many companies and unions facing these challenges including ATandT, Lucent, Electricite de France, and the Italian State Railways (Ferrovie dello Stato). The reader is thus afforded an unusual insight into the process of change in a large organization - not only close up accounts of what happened, but understanding of the relationship between the researcher/consultant and different groups within the organization - senior managers, HR people, unions,and ordinary employees.The book draws lessons from these cases and experiences on a number of different levels: lessons about the methods of intervention in large organizations; about the nature of the organizational transitions as business faces increased competition; about the pressures this places on unions and otherstakeholder groups; about the differences between the US and European context; and about possible models for advancing the change process in the future. The analysis finally focuses on the larger set of forces driving all these cases: the transition to a global post-industrial economy. The experience of change in these corporations, from this perspective, illuminates the dynamics of transition between neo-corporatist stakeholder relations and a morepluralist and decentralized system emerging throughout the industrialized world. This unusual book - by a team of highly experienced researchers/consultants - will be of interest to a broad readership of academics, students, consultants, HR professionals interested in the process and management and change, and contemporary trends in modern societies.

About The Author

Charles Heckscher is a Professor in the Department of Labor Studies and Employment Relations at Rutgers University. His research focuses on organization change and its consequences for employees and unions, and on the possibilities for more collaborative and democratic forms of work. His books include The New Unionism, The Post-bureau...

Details & Specs

Title:Agents of Change: Crossing the Post-Industrial DivideFormat:PaperbackDimensions:256 pages, 9.21 × 6.14 × 0.5 inPublished:March 1, 2003Publisher:Oxford University PressLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:019926175X

ISBN - 13:9780199261758

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Table of Contents

Part I: Introduction1. Introduction2. Overview of the CasesPart II: Cases3. ATandT: Cooperation Is Not Enough4. Ferrovie dello Stato [the Italian State Railways]: A Vision Without Agreement5. Lucent: Towards Strategic Engagement6. Electricite de France: Moving Towards the National Policy LevelPart III: The Intervention Approach7. A 'Full Engagement' Approach to Intervention8. Techniques and Methods9. The Consultant Role: Transference and Counter-TransferencePart IV: The Emerging Stakeholder Regime10. Assessing the Interventions: Achievements and Limitations11. The Current Impasse12. Towards Post-Industrial Relations