Applied Conversation Analysis: Intervention and Change in Institutional Talk

Hardcover | November 15, 2011

EditorCharles Antaki

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Each of us is highly skilled at designing our turns at talk, and meshing them with those of the people around us. Conversation Analysis (CA) is the study of just how that is done, and how the choreography of conversation brings off the business we conduct with each other.

Conversation Analysis is beginning to have a strong record not only of understanding interaction, but also of seeing how it might be changed. This volume collects together some of the most exciting developments in CA as it is applied to intervention programs in medical communication, speech therapy, mediation, welfare interviewing, surveying, telephone helplines, and other insitutional encounters. The contributors explain the difficulties and the benefits of applying CA in the real world, and with working with external agencies like government institutions, charities, and the medical establishment.

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Each of us is highly skilled at designing our turns at talk, and meshing them with those of the people around us. Conversation Analysis (CA) is the study of just how that is done, and how the choreography of conversation brings off the business we conduct with each other.Conversation Analysis is beginning to have a strong record not on...

CHARLES ANTAKI Professor of Language and Social Psychology at the University of Loughborough, UK.

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Format:HardcoverDimensions:274 pages, 8.5 × 5.5 × 0.9 inPublished:November 15, 2011Publisher:Palgrave MacmillanLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0230229956

ISBN - 13:9780230229952

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Table of Contents

Series Preface
Acknowledgements
List of Contributors
Notation
Applied Conversation Analysis: From Explication to Intervention; C.Antaki
'Some' vs 'Any' Medical Worries: Encouraging Patients to Reveal Their Unmet Concerns; J.Heritage&J.D.Robinson
Changing Interactional Behaviour: Using Conversation Analysis in Intervention Programmes for Aphasic Conversation; R.Wilkinson
Improving Response Rates in Telephone Interviews; D.W.Maynard, J.Freese&N.C.Schaeffer
Improving Ethnic Monitoring on a Telephone Helpline; S.Wilkinson
Working with Childbirth Helplines: The Contributions and Limitations of Conversation Analysis; C.Kitzinger
Simulated Interaction and Communication Skills Training: The 'Conversation Analytic Role-Play Method'; E.Stokoe
Should Mandatory Jobseeker Interviews Be Personalised? The Politics of Using Conversation Analysis to Make Effective Practice Recommendations; M.Toerien, A.Irvine, P.Drew&R.Sainsbury
Giving Feedback to Care Staff About Offering Choices to People with Intellectual Disabilities; W.M.Finlay, C.Walton&C.Antaki
Reflecting on Your Own Talk: The Discursive Action Method at Work; J.Lamerichs&H.Te Molder
Conversation Analysis Applied to User Centered Design: A Study of Who 'The User' Is; M.Egbert
A Psychoanalyst's Reflection on Conversation Analysis's Contribution to His Own Therapeutic Talk; A.Peräkylä
References
Index