Award-Winning Customer Service: 101 Ways to Guarantee Great Performance by Renee EvensonAward-Winning Customer Service: 101 Ways to Guarantee Great Performance by Renee Evenson

Award-Winning Customer Service: 101 Ways to Guarantee Great Performance

byRenee Evenson

Paperback | August 15, 2007

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Containing 101 effective tips, encouraging quotes and a unique "When This Happens, Try This" section, this essential reference is full of practical advice on making customers feel truly valued. Topics covered include effective feedback, conflict resolution, continual learning and effective communication.
Renee Evenson (St. Simons Island, Georgia) has worked in the cusotmer serivce management field for 25 years, including 15 years as a customer service manager at BellSouth Telecommunications. She is the author of Customer Serice Training 101.
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Title:Award-Winning Customer Service: 101 Ways to Guarantee Great PerformanceFormat:PaperbackDimensions:224 pages, 9 × 6.16 × 0.66 inPublished:August 15, 2007Publisher:AmacomLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0814474543

ISBN - 13:9780814474549

Reviews

Editorial Reviews

.,."the book is more than just an anthology of conventional tips about listening, winwin solutions and attitude adjustments; it is a strategy for getting your team to perform. The book's user-friendly format also makes it stand above other customer service reference books...Evenson peppers the book with quotes from actors to inspire performance, but it's her plan that will really get you and your team to perform. Four Stars -- Instant Classic" -- New Jersey CPA Magazine