Behind The Screen: Content Moderation In The Shadows Of Social Media

bySarah T. Roberts

Hardcover | June 25, 2019

Behind The Screen: Content Moderation In The Shadows Of Social Media by Sarah T. Roberts
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An eye-opening look at the invisible workers who protect us from seeing humanity’s worst on today’s commercial internet
 
Social media on the internet can be a nightmarish place. A primary shield against hateful language, violent videos, and online cruelty uploaded by users is not an algorithm. It is people. Mostly invisible by design, more than 100,000 commercial content moderators evaluate posts on mainstream social media platforms: enforcing internal policies, training artificial intelligence systems, and actively screening and removing offensive material—sometimes thousands of items per day.
 
Sarah T. Roberts, an award-winning social media scholar, offers the first extensive ethnographic study of the commercial content moderation industry. Based on interviews with workers from Silicon Valley to the Philippines, at boutique firms and at major social media companies, she contextualizes this hidden industry and examines the emotional toll it takes on its workers. This revealing investigation of the people “behind the screen” offers insights into not only the reality of our commercial internet but the future of globalized labor in the digital age.
Title:Behind The Screen: Content Moderation In The Shadows Of Social MediaFormat:HardcoverProduct dimensions:280 pages, 8.25 X 5.5 X 1 inShipping dimensions:280 pages, 8.25 X 5.5 X 1 inPublished:June 25, 2019Publisher:Yale University PressLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0300235887

ISBN - 13:9780300235883

Appropriate for ages: All ages

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