Best Practice in Accessible Tourism: Inclusion, Disability, Ageing Population and Tourism by Dimitrios BuhalisBest Practice in Accessible Tourism: Inclusion, Disability, Ageing Population and Tourism by Dimitrios Buhalis

Best Practice in Accessible Tourism: Inclusion, Disability, Ageing Population and Tourism

EditorDimitrios Buhalis, Simon Darcy, Ivor Ambrose

Paperback | February 9, 2012

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This volume presents an international selection of invited contributions on policy and best practice in accessible tourism, reflecting current practices across a range of destinations and business settings. It brings together global expertise in planning, design and management to inform and stimulate providers of travel, transport, accommodation, leisure and tourism services to serve guests with disabilities, seniors and the wider markets that require good accessibility. Accessible tourism is not only about providing access to people with disabilities but also addresses the creation of universally designed environments, services and information that can support people who may have temporary disabilities, families with young children, the ever-increasing ageing population, as well as creating safer work places for employees. The book gives ample evidence that accessible tourism organisations and destinations can expand their target markets as well as improve the quality of their service offering, leading to greater customer satisfaction, loyalty and expansion of business.
Professor Dimitrios Buhalis is a Strategic Management and Marketing expert with specialisation in Technology and Tourism at Bournemouth University. Professor Buhalis is leading eTourism research and he is a Fellow of the International Academy for the Study of Tourism and the President of the International Federation for Information Tec...
Title:Best Practice in Accessible Tourism: Inclusion, Disability, Ageing Population and TourismFormat:PaperbackProduct dimensions:408 pages, 9.23 × 6.13 × 0.85 inShipping dimensions:9.23 × 6.13 × 0.85 inPublished:February 9, 2012Publisher:Channel View PublicationsLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:1845412524

ISBN - 13:9781845412524


Table of Contents

1. Ivor Ambrose, Simon Darcy and Dimitrios Buhalis: Introduction2. Ivor Ambrose: European Policies for Accessible Tourism3. Pieter Ghijsels: Accessible Tourism in Flanders: Policy Support and Incentives4. Peter Neumann: Accessible Tourism for All in Germany - A Case Study5. Nikos Voulgaropoulos, Eleni Strati and Georgia Fyka: Accessible Tourism in Greece: Beaches and Bathing for All6. Laurel Van Horn: The United States: Travelers with Disabilities7. Simon Darcy, Bruce Cameron and Stephen Schweinsberg: Accessible Tourism in Australia8. Sandra Rhodda: Accessible Tourism in New Zealand9. Mike Prescott: Universal Tourism Networks10. Huong Le, Yuka Fujimoto, Ruth Rentschler and David Edwards: Tourism Victoria, Australia - An Integrative Model of Inclusive Tourism for People with Disabilities11. Lilian Muller: Accessible Tourism in Sweden - Experiences - Stakeholder Marketing12. Philippa Hunter-Jones and Anthony Thornton: The Third Sector Responses to Accessible/Disability Tourism13. Caroline Walsh, Janet Haddock-Fraser and Mark P. Hampton: Accessible Dive Tourism14. Andrew Wright: Tour Operating for the Less Mobile Traveller15. Simon Darcy and Ravi Ravinder: Air Travel for People with Disabilities16. Roland Krpata: Accessible Public Transport: Vienna City Tourism17. Katerina Papamichail: Accessible Hotels: Design Essentials18. Bruce Cameron and Simon Darcy: Wheelchair Travel Guides19. Shane Pegg and Norma Stumbo: Accessing Desired Heritage Tourism Services20. Bodil Sandøy: Norway VisitOslo: Supporting Accessible Tourism Content within Destination Tourism Marketing21. Jesús Hernández Galán: Accessible Tourism in Spain: Arona and Madrid22. Andrew Daines and Chris Veitch: VisitBritain: Leading the World to Britain23. Tracey J. Dickson and Simon Darcy: Australia: The Alpine Accessible Tourism Project and Disabled Wintersport24. Susana Navarro García-Caro, Arno de Waal and Dimitrios Buhalis: Special Needs Customer Care Training for Tourism25. Ivor Ambrose, Dimitrios Buhalis, Simon Darcy: Conclusions: Best Accessible Tourism Practice

Editorial Reviews

This volume contains a range of productive and worthwhile contributions…It is anticipated that the book will appeal to professionals and tourism providers addition to students, academics, and researchers.

- Marcus L. Stephenson, Middlesex University Dubai, United Arab Emirates - Annals of Leisure Research, 2013