Big Ideas To Big Results: Leading Corporate Transformation In A Disruptive World by Robert H. MilesBig Ideas To Big Results: Leading Corporate Transformation In A Disruptive World by Robert H. Miles

Big Ideas To Big Results: Leading Corporate Transformation In A Disruptive World

byRobert H. Miles, Michael T. Kanazawa

Hardcover | December 23, 2015

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Why do most corporate transformation leaders fail to achieve breakthrough performance? They make things too complex. They clutter it with jargon and confusion. They pancake new initiatives on top of old ones. They dither on the launch pad. They chase too many fads. And they fail to make it “safe” for leaders to lead the transformation at their own level. In short, they don’t have a reliable corporate transformation game plan.


Whatever your corporate transformation challenge, whatever your role, Robert H. Miles and Michael T. Kanazawa introduce a simple, proven, results-driven approach that has underpinned some of the most successful corporate transformations of our time. Drawing on their experience as principal process architects working with dozens of CEOs and executive teams, and hundreds of senior executives and staff professionals, they show you how to develop a compelling and potent corporate transformation game plan that enables you to align your organization behind just a few core initiatives; bias your people toward speed; create leaders at every level; integrate in new “disruptive” tools to accelerate progress; and achieve traction and accountability in all phases of execution.


Whether you’re a new CEO taking charge to transform your company, an executive redirecting a major business or function, or one of the hundreds of managers and thousands of employees trying to make sense of a transformation and contribute to it, this book will help you decipher the complexity, find your place on the transformation roadmap, and ensure that the effort rapidly reaches its intended breakthrough results.



Corporate transformation and breakthrough performance without the confusion and complexity



To equip leaders at all levels to lead your transformation in an aligned and engaging manner



Generates focused execution and avoid layering initiative upon initiative to conquer organizational gridlock



Introduces disruptive transformation competencies that drive innovation, growth, and a new way of activating change


Corporate transformation is tough work, but extraordinarily rewarding for all involved when led successfully. Somebody’s got to do it, and do it well. What if that someone happens to be you? Where will you start? How will you frame your transformation game plan and lay out its roadmap? What will you do first, and who will you engage when in the enterprise? How will you keep it alive after the early excitement? And how will you make it part of your management process so that it can become a reliable core competency for rising to the increasing rate of disruptive transformation challenges facing your company?


Now there’s a breakthrough methodology to enable CEOs and executive leaders to rise to these corporate transformation challenges.


In this new edition of BIG Ideas to BIG Results, Robert H. Miles and Michael T. Kanazawa introduce a step-by-step guidebook for the Accelerated Corporate Transformation (ACT) methodology. A simple, no-nonsense process that is grounded in reality, inclusive of people, and oriented toward breakthrough results. A proven process that has guided some of the truly iconic corporate transformations of our time.


Developing a competency in accelerated transformations is essential in this world of disruptive innovation and competition not only for new CEOs and executive leaders, but also for managers and employees at all levels in an organization facing disruptive challenges and opportunities.


BIG Ideas to BIG Results equips CEOs and executive leaders to successfully engage and overcome several pervasive corporate transformation challenges:



Robert H. Miles , PhD, President, Corporate Transformation Resources, is a global thought and practice leader in the fields of corporate transformation and executive leadership. He has served CEOs as the principal process architect in over 30 CEO-led corporate transformations. A summary of the major insights from this experience, tit...
Title:Big Ideas To Big Results: Leading Corporate Transformation In A Disruptive WorldFormat:HardcoverDimensions:272 pages, 9 × 6.1 × 1.1 inPublished:December 23, 2015Publisher:Pearson EducationLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0134193849

ISBN - 13:9780134193847

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Table of Contents

Preface    xvii

Chapter 1: Accelerated Corporate Transformation: The Foundations    1

Tactical Is Not Transformative    4

Get Your ACT Together    7

Make Transformation a Simple Routine    11

The ACT Basics: Powerfully Simple    12

Creating Safe Passage—A Clear Transformation Process    15

This Is Not a New Religion, Just a Better Way of Managing the Business    18

Tips for Planning an Accelerated Corporate Transformation    19

Endnotes    20

Chapter 2: Structuring Your Transformation Launch    21

Imprinting Your Organization    21

Structuring Rapid Transformations    22

The No-Slack Launch    23

Launch Speed = Simplicity × Compression    26

The In-Between Work    29

Devil in the Meeting Details    30

Transformation Initiative Co-Champion Structure    32

Quick Starts    36

Tips for Structuring Your Transformation Launch    39

Endnotes    40

Chapter 3: Crafting Your Launch Process    41

Confronting Today’s Reality    42

About the Emperor’s Clothes    44

Dialogue Versus Discussion    45

Generating Dialogue as a Leader    47

Priming the Pump    49

Canary in a Coal Mine    50

How Tablework and Structured Dialogue Work    54

Creating Safe Passage    60

Tips for Crafting Your Transformation Launch Process    62

Endnotes    63

Chapter 4: The Focus Phase    65

Gridlock and the Task Overload Epidemic    66

Best Intentions in Big Box Retail    67

Undermining Accountability and Customer Loyalty    69

Busting Through Gridlock    69

The Leader’s Challenge: “Doing More ON Less”    70

Sharpening the Transformation Arrow    70

A One-Page View of the Future    72

Articulating a Purpose    74

Creating a Strategic Vision    76

Distilling the Business Success Model    79

Due Diligence on Yourself    80

Transformation Initiatives: The “Hows”    84

Triage to Three Corporate Initiatives    85

Tips for Orchestrating the Focus Phase    88

Building the Transformation Arrow    88

Endnotes    89

Chapter 5: The Align Phase    91

Absolute Alignment    92

Individual Commitments to Action    92

Alignment of Commitments Across “Silos”    94

Where Should Lightning Strike?    95

Alignment of Values    97

The Values-Performance Nexus    100

Structuring Widespread Commitment    101

The First “Stop Doing” Pause    103

Put Your Money Where Your Game Plan Is    105

The Bottom Line on Alignment    106

Gut Check on Commitment    109

Tips for Simplifying the Align Phase    109

Endnotes    110

Chapter 6: The Engage Phase    111

Rapidly Engaging the Full Organization    111

It’s All About Engagement    112

Quantum Leaps    113

“Back in Black” Friday    114

Employee Engagement Is Not Barbeque    115

Spreading High Engagement    116

Critical Importance of Dialogue    118

Hear It from My Boss    118

The Rapid, High-Engagement, All-Employee Cascade    120

The Transformation Engine    123

The Employee Supercharger    124

The Leader-Led Double Loop    130

Employee Responses to High Engagement in Transformation    131

Follow-Through on Execution and Learning    133

Cascade as Transformation Accelerator    134

Cascade as Trojan Horse    134

Overcoming the “Buts”    135

Tips for Cascading the Engage Phase    137

Endnotes    137

Chapter 7: The Execution Phase    139

Over the Hump and Into the Slump    139

Hump #1: The Post Launch Blues    142

Ballast and Keel    144

Company-wide Transformation Initiative Teams    145

Execution “Oversight”    147

Quarterly Leadership Checkpoints    148

Hump #2: Midcourse Overconfidence    150

The Process Is Not a One-Time Overlay    151

Midcourse Assessment    152

Mini-Cascades    153

Hump #3: Presumption of Perpetual Motion    158

Launching Year 2    158

Oh Right, the Behaviors..    162

You Don’t Get to Relax    163

Plan to Punctuate the Equilibrium Regularly    164

Tips for Overcoming Predictable Execution Humps    165

Endnotes    166

Chapter 8: Perspectives on Speed and Outside-In    167

Speed Is the New Management Discipline    167

Get the Train Moving, Now    167

Benefits of Productive Speed    170

All Aboard at Internet Speed    172

The Discipline of Productive Speed    176

The Outside-In Perspective    176

On the Outside Looking In    177

Send Employees Out    178

Talk with Customers and Noncustomers    180

You Are Here: Map the Market    182

Tips for Incorporating Speed and Outside-In Perspectives    187

Endnotes    187

Chapter 9: Building Transformation Traction    189

Building Traction Through Transformational Leadership    189

Commit with Confidence, Publicly    190

Simple Closed-Loop Accountability    191

Promises Versus Declarations    196

Shoot for the Moon—Drive Innovation    197

Above and Below the Waterline    200

Don’t Get Overly Fixated on the Dashboard    201

Ground Truth: The Real Results    203

Misguided Incentives    206

The Process Support Team    208

Performance Coaching    209

Tips for Building Corporate Transformation Traction    211

Endnotes    211

Chapter 10: Disruptive Innovation in Transformation    213

Purpose-Infused Transformation: The Three I’s    215

Design-Centered Strategic Thinking    217

Enterprise Social Media and Wisdom-of-the-Crowd    220

Agile Business Innovation    224

Tips for Leveraging Disruptive Transformation Methodologies    226

Endnotes    227

Chapter 11: Are You Up to the Challenge?    229

White-Hot Commitment of the Leader    229

Change the People, or Change the People    231

You Don’t Have All the Answers (And Nobody Expects You To)    235

Get Real    237

Go for It!    238

About the Authors    241

Index    245


Editorial Reviews

“Kanazawa and Miles join forces to provide leaders a remarkable roadmap for successfully transforming their organizations for breakthrough performance. Their very practical and straightforward playbook is a must read for leaders at all levels in the 21st century.” —Noel M. Tichy, Global leadership authority   “This book is a must read for leaders building focused and strategically driven businesses. Mike and Bob, the knowledge practice leaders in transformation leadership, here provide important insights for managers who aspire to impact the direction of their organizations.” —John W. Spiegel, Chairman, S1 Corporation, and Former Vice Chairman and Chief Financial Officer, SunTrust Banks, Inc.   “BIG Ideas to BIG Results is Must Reading. Mike and Robert have honed the Accelerated Corporate Transformation Process based on innovative thinking and extensive real world corporate transformation experience.” —Sam Araki, CEO, ST-Infonox, and Former President, Lockheed-Martin Missiles and Space   “Kanazawa and Miles provide you with a roadmap for success. They show you how to keep it simple, communicate the vision, and execute all levels of the organization.” —Peter L. Lynch, Chairman, CEO, and President, Winn-Dixie Stores, Inc.   “I really like the frank, plain talking, honest approach. Many of the points Mike and Bob make match my experiences so I found myself smiling a lot as I read through the chapters. I would recommend this book to the CEOs I work with.” —Kevin Compton, Partner, Kleiner Perkins Caufield & Byers   “Short, simple, and to the point. Kanazawa and Miles distill decades of corporate transformation experience down to a few, vital messages. Required reading for CEOs.” — Peter Darbee, Chairman, CEO, and President, PG&E Corporation   “Mike and Bob have outlined an extensive and highly valuable set of actions and processes that can be implemented by corporate management to drive significant improvement in organizations. Their approach can be of great benefit not only to CEOs and their executive staffs, but also to vice presidents, general managers, and department heads.” — Richard Beyer, President and CEO, Intersil Corporation   “This book is a must read for CEOs who are looking for time-tested principles and a proven process by which senior teams can realign their organization and its people with their strategic intent. In a fast moving world, nothing is more important.” — Michael Beer, Cahners-Raab Professor of Business, Harvard Business School and author,Breaking the Code of Change   “BIG Ideas to BIG Results is a must read for CEOs, as well as managers empowered with bringing about meaningful change. Most executives are comfortable with functional change within their own areas of competence and responsibilities, but one of the most challenging realities of the 21st century is that competitive advantage and speed of change require complex cross-functional solutions. I am recommending reading this book to all of my C-level clients.” — Jerry Black, President and CEO, Kurt Salmon Associates   “In the past years as a new General Manager and then as a new CEO, I have had the pleasure of working with Bob and Mike on corporate transformation challenges. They have done an outstanding job of distilling complex corporate turnaround principles into a practical book full of blueprints for CEOs, their executive staffs, and their boards to apply in corporate transformations.” — Dr. Bami Bastani, President and CEO, Anadigics, Inc.   “ACT: an amalgamation of time-tested wisdom, frameworks, processes, and illustrative cases that provides a must read for both successful companies and those that are in transition. Everything is right here in this Little Red Book, for the CEO down to the managers of companies that need to execute.” — Mas Sakamoto, Vice President, Corporate Planning and Marketing, NEC Corporation of America   “BIG Ideas to BIG Results is a superb handbook for leaders wanting to transform their organizations. With Bob Miles’ expert guidance, our company launched a transformation four years ago, and our Drive for Value business model is now embedded in the way we operate.” — Shirley Gaufin, Chief Human Resources Officer, Black & Veatch   “For the past ten years, leader-led techniques have helped us transform Delta TechOps from a cost center to the largest maintenance repair and overhaul center in North America. Mike and Bob make it simple and easy to execute.” — Anthony Charaf, Senior Vice President, TechOps, Delta Air Lines, Inc.   “ACT was employed at the Tour a decade and a half ago to help the new commissioner ‘take charge’ and most recently to relaunch the Nationwide Tour. It is simple, it gets the job done rapidly, and it can be adapted to any corporate transformation challenge.” — Worth W. Calfee, President, Nationwide Tour of the PGA Tour   “An important reading for any executive who wants to revitalize his/her company, and do it efficiently!” — Jay W. Lorsch, Louis E. Kirstein Professor of Human Relations, Harvard Business School   “BIG Ideas to BIG Results captures a very simple but powerful methodology for transforming ideas into action. Their recipe for leadership really moves the corporate mountain.” — John Baker, CEO and President, Florida Rock Industries, Inc.   “BIG Ideas to BIG Results shows how to take strategies and connect them with tactics, align an entire organization around a common set of goals, and get everyone bought in. It is the one ingredient most companies miss, and this is the one that helps you win.” — Tony Weiss, Vice President/General Manager, Software, Peripherals, Imaging, Displays, and Dell Direct Retail, Dell, Inc.   “BIG Ideas to BIG Results is chock full of practical tools to get your strategy and operations in synch and moving faster down the track—a ‘do more on less’ guidebook for every executive.” — Marty Beard, President, Sybase 365   “Want to improve your valuation? Get your ACT in gear. This book is highly recommended reading for executives who understand that higher market values are commanded by those companies that consistently generate big ideas and convert those ideas into big results.” — Michael Gardner, Executive Vice President, Wedbush Morgan Securities   “Having experienced guidance from Mike on his process for strategic transformation in our business unit, I must confess that I am now reconciled with strategic business consultants! This book is a must-read for any executive willing to engage into a reshaping of its organization for a more ambitious future.” — Olivier Le Peuch, President, Schlumberger Information Solutions   “Our executive clients consistently ask for tools, rather than theory, that they can immediately implement in order to execute strategy. BIG Ideas to BIG Results offers a uniquely clear and practical format for confronting and transforming reality with proven results.” — Whitney Hischier, Assistant Dean, Center of Executive Development, Haas School of Business, University of California at Berkeley   “BIG Ideas to BIG Results describes a powerful yet simple way for leaders to reposition a company in a highly efficient manner, critical in today’s fast-paced, everchanging, ‘flat’ world. It produces clear measurable results, energizes and aligns everyone in the organization, and is the only methodology I have experienced where everything you do is an integral part of your job—period!” — Javed Patel, CEO, Sierra Monolithics   “It’s one part strategic focus, one part business operations, one part leadership, and one part employee engagement. Mike and Bob show you the streamlined, simple, and potent recipe for combining these elements to turn your big strategic ideas into real business results.” — Pascal Lenoir, CEO, NagraStar   “BIG Ideas to BIG Results is a must read for every CEO, offering a practical approach to alignment and engagement that will result in unbelievable transformation. This book is easy reading and is full of great case studies that will inspire every person in a business leadership role.” — Carlo Saggese, Vice President of Application Development, Vistage International—The world’s leading chief executive organization   “Kanazawa and Miles provide an easy to relate account of some often paradoxical issues with large corporations. The authors provide sound advice in a book which can be easily read on a long flight.” — Peters Suh, President, Vodafone Asia Pacific Ltd and Vodafone Ventures Ltd   “Mike Kanazawa and Bob Miles lay out a powerful, proven process for leaders at all levels. With a focus on alignment and engaging the entire organization, this book is an excellent resource for leaders who want to drive results.” — Ann Marie Beasley, Vice President, Office of Strategy Management, Symantec Corporation   “This is a must-have handbook for any leader guiding an organization through strategic change. It provides practical insights that ensure the entire organization understands its role in fulfilling the strategic aims of the business. Too many transformational frameworks rely on a top-down approach; this book helps you ensure all the oars are in the water and rowing together.” — Matt DiMaria, Chief Marketing Officer, Sonic Solutions   “I love the topic the book is addressing. Its approach simplifies the recipe for success for any business, large or small, private or public, from the aspect of making ideas produce results. Too often, we as corporate executives go out of our way to complicate the planning and implementation process. It is obvious that the authors have witnessed this tragedy over and over, as their writing is filled with practical examples of ‘how-to’ bridge ineffective scenarios to become high-performing environments.” — Esther de Wolde, CEO, Phantom Screens   “Whether your organization numbers 10 or 10,000, you owe it to yourself and your team to read this book! The proven process will enable you to refocus your organization, implement lasting change, and produce sustained superior results.” — Rob Koteskey, airline captain, naval officer, and team performance consultant   “Big ideas are the easy part. Getting big results requires the joint efforts of all, and not just going through the motions or going along with the flow. BIG Ideas to BIG Results provides the recipe for combining your big ideas with an inspired and engaged team. Simply put, it just works.” — Larry Mondry, CEO, CSK Auto   “BIG Ideas to BIG Results strikes a balance that is very difficult to achieve in that it’s not so rigid as to seem artificial, yet not so flexible as to lack conviction. This book provides real, sound advice.” — Bill Hopkins, Managing Principal, Odyssey Investment Partners   “BIG Ideas to BIG Results provides leaders with a solution that instills confidence, purpose, and alignment throughout an entire organization and spikes it with a bias for speed and ACTion. The ACT ‘leader-led’ process is a dramatic departure from traditional consulting methods in that it unleashes value creators at every level of an organization.” — George A. Coll, SVP, New Services, Sears Holdings Corporation