Brand Communities for Fast Moving Consumer Goods: An Empirical Study of Members' Behavior and the Economic Relevance for the Marketer by Sandra MeisterBrand Communities for Fast Moving Consumer Goods: An Empirical Study of Members' Behavior and the Economic Relevance for the Marketer by Sandra Meister

Brand Communities for Fast Moving Consumer Goods: An Empirical Study of Members' Behavior and the…

bySandra Meister

Paperback | April 7, 2012

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Do brand communities really work for FMCG? Can consumers involved in brand communities be characterized by specific behavioral attributes? Are there significant differences between members and those consumers who are simply visiting the brand-community site? And do the members show a higher level  of customer retention as those non-member? In her study Sandra Meister derives a set of behavioral attributes relevant for brand-community members. By means of a significance test and a structural equation model, she examines the behavioral profile of brand-community members and compares the results with brand-community non-members. Additionally, she investigates the impact of  the behavioral attributes on the performance measure ,customer retention'. Finally, she formulates leanings and recommendation for brand-community management.?
Dr. Sandra Meister holds a PhD in business administration from Prof. Dr. Claudia Fantapié Altobelli, Chair of Marketing at the Helmut Schmidt University in Hamburg. She is a marketing- and media professional with extensive experience in the consumer goods industry.
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Title:Brand Communities for Fast Moving Consumer Goods: An Empirical Study of Members' Behavior and the…Format:PaperbackDimensions:292 pagesPublished:April 7, 2012Publisher:Springer-Verlag/Sci-Tech/TradeLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:3834940542

ISBN - 13:9783834940544

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Table of Contents

Theoretical foundation of customer behaviorDevelopment of a behavioral profile for brand-community membersComparison between brand-community members and non-membersRecommendation for brand-community management