Building a Knowledge-Driven Organization

Hardcover | March 15, 2004

byRobert Buckman

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This is the first book to focus on the people side of knowledge management--what it takes to get employees to contribute to a knowledge system. Robert Buckman explains how to orchestrate this culture change, drawing from the lessons learned by Buckman Laboratories--the leader and pioneer in knowledge management--in implementing award-winning knowledge systems. His book is a practical primer on how organizations can move from "hoarding" knowledge to "sharing" it, building a global strategy that allows them to respond faster than the competition to any customer's need on a global basis. Buckman reveals how to:

  • Combat the biggest problem with implementing knowledge management--creating the culture that supports it
  • Increase the speed of innovation globally across an organization
  • Resolve technical problems quickly
  • Make immediate, informed decisions to help solve customer issues
  • Create new products based on customer input and demand

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From the Publisher

This is the first book to focus on the people side of knowledge management--what it takes to get employees to contribute to a knowledge system. Robert Buckman explains how to orchestrate this culture change, drawing from the lessons learned by Buckman Laboratories--the leader and pioneer in knowledge management--in implementing award-w...

From the Jacket

"With knowledge [as] the only source of sustainable advantage, bringing knowledge effectively to bear on customer problems is Secret No. 1 to success. Bob Buckman's story of turning a traditional company into something completely new and different is both practical and inspiring. Building a Knowledge-Driven Organization should become a...

Robert H. Buckman (Memphis, TN) was a pioneer in using knowledge acquisition in every area of his business and now speaks on knowledge management to audiences around the world. During his years as chairman and CEO of Buckman Laboratories, company revenues increased nearly one 1,000 percent.

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Format:HardcoverDimensions:300 pages, 9.1 × 6.3 × 1.02 inPublished:March 15, 2004Publisher:McGraw-Hill EducationLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0071384715

ISBN - 13:9780071384711

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