Building Cultural Intelligence (cq): Nine Megaskills (Neteffect Series)

Paperback | July 19, 2007

byRichard D. Bucher

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This engaging, interactive book is best suited for any course that emphasizes cultural awareness and understanding, human interaction and cultural communication among diverse populations (i.e. business management, customer service, health care, human service), and the development of specific skills necessary to relate to others effectively (i.e. global consciousness, teamwork, conflict management, shifting perspectives).  The focus of the courses this book best suits range from general (i.e. cultural diversity, human relations, freshman seminar/orientation, counseling, communications, sociology, psychology, business, health and human services, theology, education, management) to more specific (hospitality management, racial and ethnic relations, customer service, culturally competent health care, managing diversity, teaching diverse populations).  BUilding CQ has been used successfully in workforce training programs, faculty and staff development activities and programs, and “mini-courses” or workshops dealing with professional development.  Because of its readability and self-directed learning approach, ideal for online courses.  

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From the Publisher

This engaging, interactive book is best suited for any course that emphasizes cultural awareness and understanding, human interaction and cultural communication among diverse populations (i.e. business management, customer service, health care, human service), and the development of specific skills necessary to relate to others effecti...

From the Jacket

Building Cultural Intelligence(CQ): Nine Megaskills Building Cultural Intelligence is a must read for any course that emphasizes cultural awareness and understanding, human interaction, and cultural communication among diverse populations.  This practical, engaging, and interactive text promotes critical thinking and skills develo...

Dr. Richard Bucher is a Professor of Sociology at Baltimore City Community College (BCCC).  He has been nationally recognized for his teaching excellence and teaches a variety of courses, including Introductory Sociology, Cultural Diversity in the Workplace, and Race and Ethnic Relations.  The Carnegie Foundation for the Advancement of...
Format:PaperbackDimensions:288 pages, 9 × 7.4 × 0.6 inPublished:July 19, 2007Publisher:Pearson EducationLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:013173895X

ISBN - 13:9780131738959

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Table of Contents

  1. Cultural Intelligence (CQ): An Overview        
  2. CQ Megaskill:  Understanding My Cultural Identity          
  3. CQ Megaskill:  Checking Cultural Lenses         
  4. CQ Megaskill:  Global Consciousness
  5. CQ Megaskill:  Shifting Perspectives
  6. CQ Megaskill:  Intercultural Communication
  7. CQ Megaskill:  Managing Cross-Cultural Conflict
  8. CQ Megaskill: Multicultural Teaming     
  9. CQ Megaskill:  Dealing with Bias
  10. CQ Megaskill: Understanding the Dynamics of Power