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The New York Times and Washington Post bestseller that changed the way millions communicate “[ Crucial Conversations ] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves…

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You’ll get up to speed fast on the most essential business skills with this set of concise, practical primers. Finance Basics explains the fundamentals of corporate finance—and its jargon; Running Meetings gives you the tools and checklists you need to…

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Hold anyone accountable. Master performance discussions. Get RESULTS. Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority…
Hardcover

|January 2, 2007

$29.89 online

$35.00

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Mark Twain once observed, “A lie can get halfway around the world before the truth can even get its boots on.” His observation rings true: Urban legends, conspiracy theories, and bogus public-health scares circulate effortlessly. Meanwhile, people…
Hardcover

|This title releases July 27, 2017

$31.99 online

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People forget facts, but they never forget a good story. \It sounds so simple: Incorporate a story and people will remember your message. But when you get down to crafting one, there's nothing easy about it. Material for stories surrounds us. Yetfew people are…
Paperback

|This title releases October 7, 2017

$16.90 online

$18.99

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Reading, writing and managing e-mail is taking up an increasing amount of our time. But are we using it right? Just as body language helps you to make an impression in person, what you write and how you write it affects what people think of you and your…
Paperback

|This title releases December 14, 2017

$23.09 online

$25.95

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Ask the questions-and get the sale. As a salesperson your product knowledge is extensive, but that's not enough. If you fail to ask the right questions-the ones that uncover a customer's real needs-you will never close the deal. Questions that Sell reveals…
Hardcover

|This title releases April 27, 2018

$28.43 online

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Audio Book (CD)

|This title releases July 25, 2017

$25.80 online

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Great leaders inspire action with their words. They spark enthusiasm and commitment. With a single conversation, they can change the direction of someone's life. Everyone wants to be the kind of leader who energizes and mobilizes others--yet too few are. Why is…
Hardcover

|This title releases December 26, 2017

$64.08 online

$72.00

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The writing "bible" for financial professionals The Investment Writing Handbook provides practical, accessible guidance for crafting more effective investor communications. Written by an award-winning writer, editor, and speechwriter, this book explains…
Hardcover

|This title releases September 12, 2017

$31.15 online

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Most everyone has something they are passionate about. But without the ability to actually effect change... things just stay the same. In order to truly inspire change, we need to be able to effectively explain the problem, inspire people to join us, create a…
Paperback

|This title releases July 31, 2017

$50.50

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