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The New York Times and Washington Post bestseller that changed the way millions communicate “[ Crucial Conversations ] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves…

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You’ll get up to speed fast on the most essential business skills with this set of concise, practical primers. Finance Basics explains the fundamentals of corporate finance—and its jargon; Running Meetings gives you the tools and checklists you need to…
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Business Communication: Building Critical Skills is a contemporary, comprehensive, and engaging introduction to the core elements of oral, interpersonal, and written business communication.  The text prepares students for success in a variety of professional…
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Sales Prospecting is sustenance for any business, where growth is required and account turnover is nothing more than a fact of life. Sales Prospecting is the precursor to consultative selling and sales negotiation. These three sales disciplines are…
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Mark Twain once observed, “A lie can get halfway around the world before the truth can even get its boots on.” His observation rings true: Urban legends, conspiracy theories, and bogus public-health scares circulate effortlessly. Meanwhile, people…
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Using clear, direct language and easy-to-follow principles, this concise technical writing manual carefully guides students in becoming effective technical writers and clear professional communicators.

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Protect yourself from people who take undue advantage and suck the energy out of your life Emotional Vampires will help you cope effectively with the people in your life that confound you, confuse you, and seem to sap every ounce of your energy. Bestselling…

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Fully revised and updated—the national bestselling guide to achieving success one conversation at a time. The  Wall Street Journal  bestseller. The master teacher of positive change through powerful communication, Susan Scott wants you to succeed.…

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Nationally recognized communication expert Debra Fine reveals the techniques and strategies anyone can use to make small talk--in any situation. Do you spend an abnormal amount of time hiding out in the bathroom or hanging out at the buffet table at social…
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Essentials of Business Communication 8Ce presents a streamlined approach to business communication that includes unparalleled resources and author support for instructors and students. This text provides a three-in-one learning package: authoritative text,…
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Canadian Business English has helped thousands of Canadian students improve their language skills. The seventh edition of Canadian Business English continues to offer Canadian students the tools they need to reach excellence in language skills while reflecting…

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Completely Updated and Revised This revised edition of Peter Senge’s bestselling classic, The Fifth Discipline , is based on fifteen years of experience in putting the book’s ideas into practice. As Senge makes clear, in the long run the only…