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The New York Times and Washington Post bestseller that changed the way millions communicate “[ Crucial Conversations ] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves…

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Fully revised and updated—the national bestselling guide that will help you achieve personal and professional success one conversation at a time. The master teacher of positive change through powerful communication, Susan Scott wants you to succeed. To do…

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You’ll get up to speed fast on the most essential business skills with this set of concise, practical primers. Finance Basics explains the fundamentals of corporate finance—and its jargon; Running Meetings gives you the tools and checklists you need to…
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Sales Prospecting is sustenance for any business, where growth is required and account turnover is nothing more than a fact of life. Sales Prospecting is the precursor to consultative selling and sales negotiation. These three sales disciplines are…

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Hold anyone accountable. Master performance discussions. Get RESULTS. Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority…
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Mark Twain once observed, “A lie can get halfway around the world before the truth can even get its boots on.” His observation rings true: Urban legends, conspiracy theories, and bogus public-health scares circulate effortlessly. Meanwhile, people…

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Protect yourself from people who take undue advantage and suck the energy out of your life Emotional Vampires will help you cope effectively with the people in your life that confound you, confuse you, and seem to sap every ounce of your energy. Bestselling…
Spiral Bound

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The proven reference for matters of style, grammar, usage, and formatting. For over forty years, The Gregg Reference Manual has served as the primary reference for business professionals who are looking for guidance on matters of style, grammar, usage, and…

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Nationally recognized communication expert Debra Fine reveals the techniques and strategies anyone can use to make small talk--in any situation. Do you spend an abnormal amount of time hiding out in the bathroom or hanging out at the buffet table at social…
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Writing That Works will help you say what you want to say, with less difficulty and more confidence. Now in its third edition, this completely updated classic has been expanded to included all new advice on e-mail and the e-writing world, plus a fresh point of…

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From one of the most trusted and bestselling brands in business training, Make Yourself Unforgettable reveals how to develop and embody unforgettable qualities so you can become the effective and desirable colleague and friend possible. Learn how to develop and…
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Essentials of Business Communication 8Ce presents a streamlined approach to business communication that includes unparalleled resources and author support for instructors and students. This text provides a three-in-one learning package: authoritative text,…