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The Definitive Guide to Professional Behavior Whether you’re eating lunch with a client, Skyping with your boss, or meeting a business partner for the first time--it's all about how you present yourself. The Essentials of Business Etiquette gives you 101…

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Now with a new chapter that focuses on what great bosses really do. Dr. Sutton reveals new insights that he's learned since the writing of Good Boss, Bad Boss. Sutton adds revelatory thoughts about such legendary bosses as Ed Catmull, Steve Jobs, A.G. Lafley,…
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Make no mistake, etiquette is as important in business as it is in everyday life — it’s also a lot more complicated. From email and phone communications to personal interviews to adapting to corporate and international cultural differences, Business…

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As today's workplace becomes increasingly more competitive, knowing how to behave can make the difference between getting ahead and getting left behind. In The Etiquette Advantage in Business, 2nd Edition , etiquette authorities Peggy Post and Peter Post provide…

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Completely revised and updated, the third edition of the Posts' The Etiquette Advantage in Business is the ultimate guide professionals need to navigate everyday and unusual situations in the office—the key to professional and personal success. Today,…

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Secrets to mastering the details that will get you ahead at work, from international etiquette expert and author of BUSINESS CLASS , Jacqueline Whitmore. In the past, the business world favored the aggressive "Type A" personality. But in these unsettled times,…

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A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace. Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details…

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Do you freeze up every time a greeting card gets passed around the office? Everybody else seems to know exactly what to write, but your mind goes blank. What do you do? Consult this book! It contains more than 600 sentiments you can write in greeting cards for…

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Your Passport to International Business Etiquette The most authoritative and comprehensive text of its kind, Kiss, Bow, or Shake Hands, 2nd Edition is your must-have guide to proper international business protocol. With countries such as China and India taking on…

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Climb the Corporate Ladder Without Stepping on Others From ethics columnist and Harvard lecturer Jeffrey L. Seglin, discover practical tips for succeeding professionally by succeeding socially. Practicing business etiquette doesn't mean pretending to be someone…

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A four-step process to gain the soft skills necessary for professional success Study after study has proven that “soft skills” which includes professional presence are one of the biggest factors in professional success. Without them, it’s hard…

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Are we still living in a clichéd dog-eat-dog corporate world? Peter Crossgrove was fired several times on a matter of principal. Having served on close to seventy mining, corporate, and not-for-profit boards, armed with a sense of humour, dignity, dogged…