Business For The 21St Century: Towards Simplicity and Trust

Hardcover | May 11, 2011

byF. DUPUY

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Through 18 brand new case studies this book shows how companies did not manage labor and customers as long as they did not need to. With competition becoming tougher and tougher, they tried to recover control, using more and more processes and reporting systems. The result is exactly the opposite: the more they rule, the more they lose control.

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From the Publisher

Through 18 brand new case studies this book shows how companies did not manage labor and customers as long as they did not need to. With competition becoming tougher and tougher, they tried to recover control, using more and more processes and reporting systems. The result is exactly the opposite: the more they rule, the more they lose...

Francois Dupuy is a former researcher at the French CNRS, former affiliate professor at INSEAD and Indiana University and is now a consultant for some of the major corporations in Europe.

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Format:HardcoverDimensions:288 pages, 8.5 × 5.51 × 0.03 inPublished:May 11, 2011Publisher:Palgrave Macmillan UKLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0230292631

ISBN - 13:9780230292635

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Extra Content

Table of Contents

Business in the 21st Century: Towards Simplicity & Trust
Introduction
Speaking the language of ideology
How companies lost their grip: 'managerial sloth' and its consequences
Employment and work: two sides of the same coin
When fact is stranger than fiction
Temporary workers, an adjustment variable
How companies lost their grip
Front-line managers have been sacrificed on the altar of intermediate bureaucracies
Can we do things differently?
Conclusion
The vicious circle of work and employment
Some keys to the new organisations