Business Profits And Human Nature; How To Increase The First By A Knowledge Of The Second

Paperback | February 7, 2012

byFred C. Kelly

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This historic book may have numerous typos and missing text. Purchasers can download a free scanned copy of the original book (without typos) from the publisher. Not indexed. Not illustrated.1920 Excerpt: ... CHAPTER XVIII HANDLING PEOPLE AT HOTELS More imagination is required in conducting a successful big hotel than in almost any other line of business. People seem to exhibit a greater variety of traits and characteristics at a hotel than elsewhere. In the first place, they desire to live better at a hotel, in many respects, and have more done for them, than they would at home. They realize that they are buying not only food and lodging, but service, and there is likely to be a variety of interpretations among guests as to what really good service is. A man at a hotel alone does not behave like a man who is accompanied by his wife. The one with his wife along appears to be more complaining and more difficult to please. This is largely because the wife, being in the hotel more than her husband, in the course of the day, and knowing more about the little details of good housekeeping, may notice things that would escape her husband's attention. Then she tells him about them,--perhaps in an if-you're-a-real-man-you'll-have-thisremedied tone,--and he feels duty bound to go to the desk and enlighten the clerk about the inferiority of the service. Furthermore, a woman is often more insistent than a man on getting one's money's worth. Nearly all well-managed hotels at the present time make especial appeal to women; moreover, hotels have grown better and more homelike in proportion to the number of women guests attracted within their doors. And the hotel that attracts women is also fairly certain to attract men. If somebody could run a mammoth hotel for men only, and keep it filled to capacity, it should be the most profitable hostelry in the world, because men are about a hotel less than women and require much less waiting on, which means fewer employees. Yet how many...

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This historic book may have numerous typos and missing text. Purchasers can download a free scanned copy of the original book (without typos) from the publisher. Not indexed. Not illustrated.1920 Excerpt: ... CHAPTER XVIII HANDLING PEOPLE AT HOTELS More imagination is required in conducting a successful big hotel than in almost any oth...

Format:PaperbackDimensions:68 pages, 9.69 × 7.44 × 0.14 inPublished:February 7, 2012Publisher:General Books LLCLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0217729827

ISBN - 13:9780217729826

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