Business Relationship Manager: Careers in It Service Management

June 27, 2014|
Business Relationship Manager: Careers in It Service Management by Ernest Brewster
$32.99
Paperback
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about

Business relationship management (BRM) is central to all aspects of an organisation's interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between service provider and customer and relies on understanding customer needs. It provides a mechanism for meeting those needs and identifies areas of required change and improvement. This highly accessible book gives an excellent introduction to the role of a BRM manager, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role. It gives practical guidance to those new to the role or interested in getting a better understanding of what it entails.
Title:Business Relationship Manager: Careers in It Service Management
Format:Paperback
Product dimensions:192 pages, 7.81 X 5.06 X 0.41 in
Shipping dimensions:192 pages, 7.81 X 5.06 X 0.41 in
Published:June 27, 2014
Publisher:BCS Learning and Development Ltd
Language:English
Appropriate for ages:All ages
ISBN - 13:9781780172507

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