Cdn Ed Office Procedures For Administrative Professionals: First Edition by Patsy Fulton-calkinsCdn Ed Office Procedures For Administrative Professionals: First Edition by Patsy Fulton-calkins

Cdn Ed Office Procedures For Administrative Professionals: First Edition

byPatsy Fulton-calkins, Diane Blaney

Spiral Bound | December 3, 2004

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Maintaining a focus on preparing students for all levels of the office environment, the first Canadian edition of Office Procedures for Administrative Professionals provides in-depth coverage of the technological changes currently impacting the Canadian workplace. This text is designed to develop the knowledge and skills necessary for success in today's office environment in key areas such as communication, human relations, and time and stress management.
Dr. Patsy J. Fulton-Calkins' experience in the field is extensive. Her past experience in the workplace includes working as an administrative professional for large corporations for six years. Early in her career, she completed the CPS certification. Her teaching experience includes over 13 years at the university, community college, a...
Title:Cdn Ed Office Procedures For Administrative Professionals: First EditionFormat:Spiral BoundDimensions:10.88 × 8.5 × 0.75 inPublished:December 3, 2004Publisher:Nelson College IndigenousLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0176415726

ISBN - 13:9780176415723


Table of Contents

PrefacePart 1: The Workplace: Succeeding in a Changing WorkplaceSucceeding in the Work EnvironmentTeleworkTime, Stress, and Anger ManagementEthical Behaviour and Workplace StandardsPart 2: Communication: Skills for a Diverse Working EnvironmentThe Communication ProcessCreating and Preparing Business DocumentsCreating Effective PresentationsTelecommunicationsPart 3: Office Administration: Providing Administrative SupportMastering TechnologyInformation Distribution and ReprographicsFinancial Transactions and RecordkeepingRecords ManagementWorkplace Visitors and Scheduling AppointmentsPlanning and Organizing Meetings and ConferencesArranging for Business TravelPart 4: Your Career: Planning for the FutureYour Career PathLeadershipGlossaryEndnotesIndex