Check-in, Check-out, Second Canadian Edition by Gary K. VallenCheck-in, Check-out, Second Canadian Edition by Gary K. Vallen

Check-in, Check-out, Second Canadian Edition

byGary K. Vallen, Jerome J. Vallen, Gary Robinson

Paperback | March 14, 2007

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Check-In, Check-Out, Second Canadian Edition, is a Canadian text for front office operations courses that assumes little prior industry experience for college students.  Based on a cycle of chapters that walk a student through a hotel operation in the same sequence as a guest encounters a hotel, Vallen, Vallen and Robinson provide the essentials of successful lodging management. Now features a new housekeeping chapter (Chapter 3), end of chapter case studies , and n ew virtual hotel software bound into back of the text!

Serope Kalpakjian taught and conducted research at the Illinois Institute of Technology for 38 years prior to his retirement in 2001 as professor emeritus of mechanical and materials engineering. After graduating from Robert College (high honors), Harvard University, and the Massachusetts Institute of Technology, he joined Cincinnati...
Title:Check-in, Check-out, Second Canadian EditionFormat:PaperbackDimensions:512 pages, 10 × 8 × 1 inPublished:March 14, 2007Publisher:Pearson EducationLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0132044234

ISBN - 13:9780132044233

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Read from the Book

In the last few years a great deal has been written on the topic of stress. Self-help books can be found in every bookseller and articles on coping with stress are perennial magazine features. The academic literature on the topic is similarly vast and presents a complex and often contradictory body of evidence. This book stems from ten years of research and lecturing in this topic during which time we came to realise that, despite all that has been written about stress, there are few accessible published books for the student, researcher or intelligent layperson. Hence this book aims to meet the need for a concise but critical account that attempts to bridge the gap between the popular press and research journals. Given the depth and breadth of research on the topic of stress, it is not possible to provide anything approaching a comprehensive review of all the relevant literature. An attempt to do this would produce several volumes. Instead, we introduce issues that we see as key to gaining a grasp of this area. This includes introducing theoretical approaches, methodologies and selected examples of research findings. We also aim to help readers adopt a critical approach to the literature so that they are able to distinguish unsubstantiated and often sensational claims about stress from the often more complex but nonetheless interesting findings that have emerged from this area of study. In other words, our aim is to enable the reader to distinguish myths about stress from statements that can be supported by research. For more serious students, we aim to provide a starting point to help them to find their own way through the mass of academic research. The book will provide references to specialised texts and research articles providing a source book for further study. As stress researchers ourselves we have a particular interest in the methodological problems that beset this area. We have therefore included discussions of measurement issues and information on specific measures which may be of use to those wishing to undertake their own research either in academic or applied settings, e.g. conducting organisational stress audits. A number of people have helped considerably in the process of writing this book. In particular, we would like to acknowledge the excellent work done by those who wrote whole or part chapters. We would also like to acknowledge the contribution made by Linda Miller in reading and commenting on drafts; Nicky Payne who helped with literature research in the early stages and Avis Cowley for her work on the reference list. Also, many thanks to John R. Bright (Jim's father), for playing host to him on his stay in the UK whilst we completed the book. Fiona Jones and James Bright May 5th 2000

Table of Contents

Part I               The Hotel Industry

Chapter 1          The Hotel Industry: Past and Present

Chapter 2          The Structure of the Hotel Industry

Chapter 3          Housekeeping


Part II          The Reservations Process

Chapter 4          Global Reservations Technologies

Chapter 5          Individual and Group Reservations

Chapter 6          Forecasting Availability and Overbooking


Part III         Guest Service and Rate Structures

Chapter 7          Managing Guest Service

Chapter 8          The Guest Arrival and Check-In Process

Chapter 9          Setting the Room Rate


Part IV         The Hotel Revenue Cycle

Chapter 10        Billing the Guest Folio

Chapter 11        Cash Transactions

Chapter 12        Credit and the City Ledger


Part V              Technology

Chapter 13        The Night Audit

Chapter 14        Property Management System Interfaces




Exhibits Credits