China's Emerging Outsourcing Capabilities: The Services Challenge

Hardcover | March 15, 2010

EditorMary C. Lacity, Leslie P. Willcocks, Yingqin Zheng

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While China is known for its immense manufacturing base, in recent years the Chinese government has assigned a high priority to science and technology services as its future growth sectors. The Chinese government is supporting this vision with the establishment of research and technology parks, favorable tax incentives, policy reform, grants to help Chinese firms achieve certifications, investments in infrastructure, and promotion of IT outsourcing (ITO) and business process outsourcing (BPO) services. Beyond the aspirations of its leaders, is China ready to compete in the global ITO and BPO markets? How can Western managers successfully engage Chinese ITO/BPO suppliers?

In this book, top scholars and practitioners doing leading research on China’s ITO and BPO sector help answer these questions. All told, this book reports on findings from 519 interviews, 305 surveys, 11 detailed case studies, and 34 formal presentations. Authors analyze the strengths and weaknesses of China’s ITO and BPO markets, categorize and analyze Chinese suppliers, project future trends in China’s ITO and BPO capabilities, and prescribe lessons for Western managers seeking to engage Chinese suppliers. Several chapters contain studies of Chinese suppliers and clients engaged in particular ITO or BPO services, including, procurement, media relations, logistics, and research and development. Overall, the Chinese ITO and BPO markets are changing rapidly as they both respond to and help form the global outsourcing landscape. This book provides an in-depth, contemporary view on where China is heading, how it is going to get there, and how companies and countries can engage with China’s emerging outsourcing capabilities.

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While China is known for its immense manufacturing base, in recent years the Chinese government has assigned a high priority to science and technology services as its future growth sectors. The Chinese government is supporting this vision with the establishment of research and technology parks, favorable tax incentives, policy reform, ...

MARY C. LACITY is a Professor of Information Systems and an International Business Fellow at the University of Missouri-St. Louis. Her current research focuses on global outsourcing of business and IT services. She has published 11 books, most recently Information Systems Outsourcing: Theory and Practice (Palgrave, 2009; coauthor: Les...

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Format:HardcoverDimensions:256 pages, 10.06 × 6.35 × 1.04 inPublished:March 15, 2010Publisher:Palgrave MacmillanLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0230238440

ISBN - 13:9780230238442

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Table of Contents

Introduction:
Section I: Perspectives on China’s Emerging Outsourcing Capabilities
Chapter 1: “China’s Emerging Software Services Outsourcing Industry,” by Yingqin Zheng, Leslie P. Willcocks, and Bo Yang
Chapter 2: “Chinese Providers in IT Services Offshoring: It Takes 10 Years to Sharpen a Sword” by Erran Carmel, Guodong (Gordon) Gao, Ning (Annie) Zhang
Chapter 3: “China and the World” by Accenture and CCIIP, edited by John Hindle
Chapter 4: “Outsourcing in China: Lessons Learned” by Wendell O. Jones
Section II: Research Studies on China’s Emerging Outsourcing Capabilities
Chapter 5: “Mediated Offshore Software Services Models in China: A Two Stage Study of Operational Capabilities Development” By Sirkka Jarvenpaa and Ji-Ye Mao
Chapter 6: “Testing Alternative Perspectives of Governance in China: A Focus on Social Ties, Relational Governance, and Contracts” by Laura Poppo and Kevin Zheng Zhou
Chapter 7: “Knowledge Sharing in Professional Services Firms in China” by Robert M. Davison, Maris G. Martinsons, and Carol X.J. Ou
Chapter 8: “The Role of Trust and Control in IS Offshoring from Vendors’ Perspectives,” by Ji-Ye Mao, Jae-Nam Lee, and Chun-Ping Deng
Chapter 9: “Drivers and Obstacles of Outsourcing Practices in China” by Kwok Hung Lau and Jianmei Zhang
Chapter 10: “Barriers and Enablers when Transferring R&D Practices from West to China” by Joachim A. Timlon and Niklas Åkerman