Client Science: Advice for Lawyers on Counseling Clients through Bad News and Other Legal Realities

Paperback | April 12, 2012

byMarjorie Corman Aaron

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For most lawyers, effective client counseling is neither intuitive nor easy. Lawyers tend to avoid or delay communicating bad news out of a fear of client backlash, or because they feel torn between the obligation to clearly inform clients about weaknesses in legal positions and fear ofdamaging the client relationship. There is a perception that honest advice from a lawyer can make a client doubt the allegiance and zeal brought to a particular legal matter. Client Science helps lawyers to effectively communicate with their clients, particularly when delivering bad news or other legal realities. Author, Marjorie Corman Aaron, explains the applicable social sciences and translates insights from these fields into plain language to help improve a lawyer'sordering, timing, phrasing, and type of explanation, as well as style adjustments for the lawyer's voice, gesture, and body position. Ultimately, she demonstrates how the proverbial well-informed client - meaning a client who fully understands and appreciates the lawyer's information and advice -can also be a satisfied client who trusts the lawyer's competence and loyalty.

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For most lawyers, effective client counseling is neither intuitive nor easy. Lawyers tend to avoid or delay communicating bad news out of a fear of client backlash, or because they feel torn between the obligation to clearly inform clients about weaknesses in legal positions and fear ofdamaging the client relationship. There is a perce...

Marjorie Corman Aaron is Professor of Clinical Law and Director, Center for Practice at the University of Cincinnati College of Law, where she teaches courses in negotiations, client counseling, mediation, and decision analysis. She is also an active mediator, arbitrator, and trainer in negotiation and dispute resolution in Cincinnati,...
Format:PaperbackDimensions:242 pages, 8.25 × 5.5 × 0.68 inPublished:April 12, 2012Publisher:Oxford University PressLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0199891907

ISBN - 13:9780199891900

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Table of Contents

AcknowledgmentsPrefaceIntroduction1. Bad News and the Fully Informed Client2. Translating the Terrain3. Meaning Truths4. Emotional Effects and Affecting Emotions5. Predictable and Potent PsychologyHow to Say it, and Why6. Choices in Voice7. Choreography of Counsel8. A Gesture to Clarity9. Channel Navigation NotesFinal ThoughtsIndex