Collaboration in Outsourcing: A Journey to Quality

Hardcover | March 15, 2012

bySjaak Brinkkemper, Slinger Jansen

not yet rated|write a review
Although IT outsourcing is nothing new, it remains surprisingly challenging for professionals. This book assists the IT professional in several areas of the outsourcing process: establishing outsourcing relationships, maintaining and managing the relationship, and finally governing outsourcing projects successfully.

Pricing and Purchase Info

$91.00

In stock online
Ships free on orders over $25

From the Publisher

Although IT outsourcing is nothing new, it remains surprisingly challenging for professionals. This book assists the IT professional in several areas of the outsourcing process: establishing outsourcing relationships, maintaining and managing the relationship, and finally governing outsourcing projects successfully.

DR. SJAAK BRINKKEMPER Professor of Organisation and Information at the Department of Information and Computing Sciences at Utrecht University, the Netherlands. He leads a group of about thirty researchers specializing in product software development and entrepreneurship. The main research themes of the group are methodology of product...

other books by Sjaak Brinkkemper

Format:HardcoverDimensions:400 pages, 9.72 × 6.38 × 1.07 inPublished:March 15, 2012Publisher:Palgrave MacmillanLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0230347703

ISBN - 13:9780230347700

Customer Reviews of Collaboration in Outsourcing: A Journey to Quality

Reviews

Extra Content

Table of Contents

PART I: GOVERNANCE
Governance Models In Offshore IT Outsourcing
Security,a Three-Dimensional Case Study
Mission Critical Outsourcing
Collaboration of Enterprise Architects in Outsourcing
A Decision Procedure for the Where and How to Outsource
Success and Failure in Offshore Development Projects
PART II: COMMUNICATION AND KNOWLEDGE MANAGEMENT
Boosting Distributed Collaboration Through
Retaining Project Knowledge in an Outsourcing Context
Initial Knowledge Sharing in Outsourcing
Optimal Team Composition in Distributed Software Development
PART III: RELATIONSHIP MANAGEMENT AND QUALITY
Dealing With Trust in Outsourcing Relationships
IT Service Quality in Outsourcing Relationships
Selection of Outsourcing Partners
Conflict Resolution in Outsourcing
Service Level Agreement in an Outsourcing World
PART IV: SOFTWARE DEVELOPMENT
Quality in Distributed Software Product Development
Distributed Scrum Process Guide
Project Coordination in Distributed Software Development
Distributed Requirements Management in an Offshoring Context