Communicating in Groups: Building Relationships for Group Effectiveness

Paperback | November 11, 2005

byJoann Keyton

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To communicate effectively within groups and teams, we must understand our relationships with other members and how those relationships influence the tasks and activities that the groups and teams undertake. Communicating in Groups, Third Edition, emphasizes that all groups--decision-makingand social--require members to successfully convey both relational and task messages. Author Joann Keyton points to the five key elements that define a group--size, interdependence, identity, goal, and structure--and demonstrates how group processes are facilitated or hindered by them. Usingexamples from field research on both task and social groups, Keyton depicts group interaction as it emerges through conversation. She provides frameworks for analyzing group interaction, recommendations for effective group practice, and numerous transcripts of authentic group communication that helpto underscore the concepts. Thoroughly revised in this third edition, the book features new material on communication structures, group tasks and activities, communication competence, and decision making. Keyton includes updated literature reflecting recent communication and interdisciplinary group theory and research, andshe also places more emphasis on gender and cultural diversity, stressing the need for students to consider the multiple ways in which diversity influences group interaction. Highlighting the important connection between task and relational messages in both task and social groups, Communicating inGroups, Third Edition, is ideal for undergraduate courses in group and team communication, as well as for management and business communication courses in group behavior and teamwork.

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From the Publisher

To communicate effectively within groups and teams, we must understand our relationships with other members and how those relationships influence the tasks and activities that the groups and teams undertake. Communicating in Groups, Third Edition, emphasizes that all groups--decision-makingand social--require members to successfully co...

Joann Keyton is at University of Kansas.

other books by Joann Keyton

Format:PaperbackDimensions:360 pages, 7.4 × 9.21 × 0.39 inPublished:November 11, 2005Publisher:Oxford University PressLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0195183436

ISBN - 13:9780195183436

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Table of Contents

Each chapter ends with a Summary and Discussion Questions and Exercises.Preface1. THE BASICS OF GROUP COMMUNICATIONYour Experience with GroupsWhat Is a Group?Characteristics for Defining a GroupGroup SizeInterdependence of MembersGroup IdentityGroup GoalGroup StructurePutting the Pieces Together: Laying Out the Pieces of the PuzzleA Group's Connection to Its ContextPermeable and Fluid BoundariesA Group's Interdependence with Its ContextTime and Space of Group InteractionInterdependence of Task and Relational DimensionsSatisfying Task and Relational Dimensions2. YOUR COMMUNICATION IN GROUPSVerbal CommunicationWords and MeaningsSkill Builder: What Did You Say?Patterns of LanguageImpact of Verbal ActivityImproving Verbal Communication SkillsNonverbal CommunicationTypes of Nonverbal CommunicationMultiple Meanings of Nonverbal CommunicationSkill Builder: Cracking the Nonverbal CodeFunctions of Nonverbal CommunicationVerbal and Nonverbal Communication as a SystemImproving Nonverbal Communication SkillsThe Listening ProcessListening PitfallsImproving ListeningMastering Group Skills: How Well Do You Listen?Task CommunicationRelational CommunicationIntegration of Task and Relational MessagesPutting the Pieces Together: Group Identity, Interdependence, and Group GoalGroup Communication Outcomes3. COMMUNICATION THAT STRUCTURESCommunication NetworksDecentralized NetworksCentralized NetworksAssessing Your Group's NetworkMastering Group Skills: Analyzing Group NetworksCoherence of Group ConversationsFunctional CoherenceTopical CoherenceGroup Member RolesFormal RolesInformal Interaction RolesImproving Your Role EffectivenessPutting the Pieces Together: Group Structure, Interdependence, and Group SizeGroup NormsNorm DevelopmentWhy Talk About Norms?Skill Builder: Identifying Norms in Your GroupHow Groups DevelopPhases of Group DevelopmentInclusion and Dependency PhaseConflict PhaseNegotiating Goals and RolesTask and Activity OrientationTerminationProgressing Through the Phases4. GROUP TASKS AND ACTIVITIESTypes of Group Tasks and ActivitiesPlanningGenerating IdeasMaking ChoicesNegotiatingCompetingPerformingDeliberatingBuilding RelationshipsProviding Social SupportAnalyzing Group Tasks and ActivitiesSkill Builder: Breaking the Group Charge into TasksTask and Activity CharacteristicsPutting the Pieces Together: Interdependence and Group GoalInfluences on Group Tasks and ActivitiesDegree of ParticipationInfluence of TimeInfluence of DiversitySkill Builder: Are You Ignoring Diversity?Influence of TechnologyEvaluating Group OutcomesMastering Group Skills: Consider Influences on Group TasksMastering Group Skills: Designing Group Tasks5. BUILDING GROUP COMMUNICATION COMPETENCESkill Builder: How Important Are Communication Skills?The Ideal Group MemberYour Group Interaction StyleInterpersonal NeedsExpressing and Wanting NeedsAchieving Need CompatibilityCommunication CompetenceMastering Group Skills: How Competent Are You?Communication ApprehensionYour Attitude Toward GroupsCommunicator StyleMastering Group Skills: Determining Your Communicator StyleCommunicating in Diverse GroupsCultural OrientationsOvercoming Diversity ProblemsEthical Group MembershipPutting the Pieces Together: Group Identity and Group GoalDiscussion Questions and Exercises6. BUILDING RELATIONSHIPS IN GROUPSRelating to Other Group MembersBeing Dependent on Other Group MembersBeing Interdependent with Other Group MembersGroup Communication ClimateEvaluation Versus DescriptionControl Versus Problem OrientationStrategy Versus SpontaneityNeutrality Versus Empath Superiority Versus EqualityCertainty Versus ProvisionalismAltering Group ClimatePutting the Pieces Together: Group Identity and Group StructureGroup CohesivenessDeveloping Group CohesivenessCohesiveness and Group PerformanceGroup Member SatisfactionImproving Cohesiveness and SatisfactionMastering Group Skills: How Satisfied and Cohesive Are Your Group Members?TrustSkill Builder: How Fragile Is Trust?Socializing New Members into Groups7. SOLVING PROBLEMS AND MAKING DECISIONSDecision-Making SkillsTask Skills for Decision MakingRelational Skills for Decision MakingProcedural Skills for Decision MakingDecision-Making PrinciplesWhy Groups Are Better at Making DecisionsAdvice from Functional TheoryUsing Decision-Making ProceduresMastering Group Skills: Identifying Decision-Making FunctionsStandard AgendaBrainstormingNominal Group TechniqueConsensusPutting the Pieces Together: Group Goal and InterdependenceVotingRankingComparing ProceduresSkill Builder: Which Procedures Will Help Your Group?The Paradox of Using Procedures8. ASSESSING DECISION PROCESSES AND IMPLEMENTING DECISIONSMonitoring Decision-Making PerformanceChallenges to Decision-Making EffectivenessInformation BiasGroupthinkPutting the Pieces Together: Group Structure, Group Identity, and Group GoalFactors in Faulty Decision MakingHelping Your Group Make Effective DecisionsImplementing DecisionsSkill Builder: Assuming the Role of the Critical AdvisorCriteria for Successful ImplementationDesigning the Implementation with PERTMastering Group Skills: Implementing Plans with PERTMonitoring and Evaluating Decision Outcomes9. MANAGING CONFLICT IN GROUPSDefining ConflictWays of Thinking About ConflictIs Conflict Always Disruptive?Is Conflict Inherent?Skill Builder: Did I Do That?Types and Sources of ConflictGender Diversity and ConflictCultural Diversity and ConflictPowerBases of PowerPutting the Pieces Together: Group Structure and Group SizePower and ConflictConflict Between GroupsConflict Management StrategiesCollaboratingCompetingAccommodatingAvoidingCompromisingWhich Strategy Should You Pick?Mastering Group Skills: Conflict Management Strategy10. PROVIDING LEADERSHIP IN GROUPSDefining LeadershipBecoming a LeaderAppointed Versus Elected LeadersEmerging as a LeaderA Communication Competency Approach to LeadershipTask CompetenciesRelational CompetenciesTechnical CompetenciesGender Diversity and LeadershipLeadership StylesSituational Leadership ModelTelling StyleSelling StyleParticipating StyleDelegating StyleComparing Leadership StylesSkill Builder: Identifying Your Leadership StyleChoosing a Leadership StyleTransformational LeadershipEnhancing Your Leadership AbilityPutting the Pieces Together: Group Goal, Group Structure, and Interdependence11. MANAGING GROUP MEETINGSImportance of Meeting Management ProceduresMeeting PlanningPremeeting Planning and PreparationLeader Premeeting ResponsibilitiesSkill Builder: Developing a Meeting AgendaPhysical Environment and Material ResourcesGroup Member PremeetingResponsibilitiesConducting the MeetingTaking MinutesManaging Relational IssuesUsing SpaceUsing VisualsMaking AssignmentsEnding the MeetingPostmeeting Follow-UpMastering Group Skills: Managing MeetingsDeveloping a Group Charter and Code of ConductOvercoming ObstaclesLong MeetingsUnequal Member Involvement and CommitmentFormation of CliquesDifferent Levels of Communication SkillDifferent Communicator StylesPersonal ConflictPutting the Pieces Together: Group Identity, Interdependence, and Group StructureSuccessful Meeting Management12. MAKING OBSERVATIONS AND GIVING FEEDBACKWhat Is Feedback?Why Groups Need FeedbackPutting the Pieces Together: Group Goal, Interdependence, and Group IdentityLevels and Types of FeedbackLevels of FeedbackTask and Procedural FeedbackRelational FeedbackIndividual FeedbackGroup FeedbackMastering Group Skills: Topics for Group FeedbackTypes of FeedbackDescriptive FeedbackEvaluative FeedbackPrescriptive FeedbackObserving the GroupSkill Builder: Giving Specific FeedbackStarting a Group Feedback SystemObservation and Feedback ProcessAdvice for Giving FeedbackPutting It All TogetherAppendix Creating and Delivering Team PresentationsGlossaryReferencesAuthor IndexSubject Index