Communication At Work

Paperback | February 7, 2006

byMary Finlay, Christine Frank

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A textbook, workbook, and handbook in one! Communication at Work is a practical text loaded with examples and templates designed to help students apply the communication skills acquired in school, at work, and in their personal lives to speaking and writing situations they are likely to encounter in their careers after graduation. Examples drawn from likely workplace situations representing a wide range of employment areas encourages students to discover and analyze what they already know about effective communication and provides concrete steps for approaching new situations. Students will appreciate the practical focus and section on applying effective communication skills to finding employment.

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From the Publisher

A textbook, workbook, and handbook in one! Communication at Work is a practical text loaded with examples and templates designed to help students apply the communication skills acquired in school, at work, and in their personal lives to speaking and writing situations they are likely to encounter in their careers after graduation. Exam...

Format:PaperbackDimensions:420 pages, 9.19 × 7.31 × 0.81 inPublished:February 7, 2006Publisher:Nelson College IndigenousLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0176407030

ISBN - 13:9780176407032

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Table of Contents

Employability Skills Profile  xiiiPART ONE: INTRODUCTION TO COMMUNICATION  Chapter One - The Communication Process  Chapter Objectives  Introduction: Three Parts of the Communication Process  Identifying Your Purpose  Identifying Your Audience  Selecting the Appropriate Medium  Nonverbal Messages  Eliminating Communication Barriers  Chapter Review/Self-Test  Exercises  Chapter Two - Style in Business Communication  Chapter Objectives  Introduction  Writing for Clarity  Clarity in Oral Communication  Tone  Tone in Oral Communication  Answers to Chapter Questions  Chapter Review/Self-Test  Exercises  PART TWO: COMMUNICATING STYLES  Chapter Three - Presenting Written Messages  Chapter Objectives  Introduction  Letter Presentation  Memorandum Presentation  E-Mail Presentation  Facsimile Message Presentation  Chapter Review/Self-Test  Exercises  Chapter Four - Routine Messages  Chapter Objectives  Introduction  Making a Routine Request  Placing an Order  Routine Replies  Oral Communication  Answers to Chapter Questions  Chapter Review/Self-Test  Exercises  Chapter Five - Good News: The Direct Approach  Chapter Objectives  Introduction  Writing Good News Messages  Responding to Complaints or Problems  Delivering Good News Orally  Answers to Chapter Questions  Chapter Review/Self-Test  Exercises  Chapter Six - Bad News: The Indirect Approach  Chapter Objectives  Introduction  Writing Bad News Messages  Responding to Complaints or Problems  Delivering Bad News Orally  Chapter Review/Self-Test  Exercises  Chapter Seven - Persuasive Messages  Chapter Objectives  Introduction  Elements of Persuasion  The AIDA Sequence  Sales Messages  Special Requests  Making a Complaint  Supervisory Communication  Persuasion in Oral Communication  Chapter Review/Self-Test  Exercises  Chapter Eight - Oral Communication within the Organization  Chapter Objectives  Introduction: The Importance of Oral Communication  Delivering Effective Oral Presentations  Meeting and Working in Small Groups  Technological Communication  Answers to Chapter Questions  Chapter Review/Self-Test  Exercises  PART THREE: THE JOB SEARCH  Chapter Nine - Résumés  Chapter Objectives  Introduction  Pre-Résumé Analysis  Preparing a Résumé  Electronic Résumés  Chapter Review/Self-Test  Exercises  Chapter Ten - Locating and Applying for Jobs  Chapter Objectives  Introduction  Researching the Job Market  Writing an Unsolicited Letter of Application  Answering a Job Advertisement  Application Forms  Oral Communication: Replying to a Job Posting by Telephone  Chapter Review/Self-Test  Exercises  Chapter Eleven - Interviews  Chapter Objectives  Introduction  Preparing for the Interview  At the Interview  Follow-up to Interviews  Learning from the Interview  Standardized Tests  Chapter Review/Self-Test  Exercises  PART FOUR : THE REPORT  Chapter Twelve - Researching the Report  Chapter Objectives  Introduction: What Is Research?  Being Sure of Your Purpose  Facts, Opinions, and Logical Conclusions  Primary and Secondary Research  Primary Research: Designing Questionnaires  Primary Research: Personal and Telephone Interviews  Secondary Research  Recording and Using Information from Sources  Documentation of Sources  Answers to Chapter Questions  Chapter Review/Self-Test  Exercises  Chapter Thirteen - Planning the Informal Report  Chapter Objectives  Introduction: What Is a Report?  Report Formats  Planning and Writing Informal Informational Reports  Printed Report Forms  Planning and Writing an Analytical Report  Persuasive Reports  Chapter Review/Self-Test  Exercises  Chapter Fourteen - Presenting the Formal Report  Chapter Objectives  Introduction: The Importance of Presentation  Structure of a Formal Report  Graphic Elements of Reports  Final Editing  Chapter Review/Self-Test  Exercises  APPENDIX: HANDBOOK OF GRAMMARE AND USAGEInt