Communication At Work by Mary FinlayCommunication At Work by Mary Finlay

Communication At Work

byMary Finlay, Christine Frank

Paperback | February 7, 2006

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A textbook, workbook, and handbook in one! Communication at Work is a practical text loaded with examples and templates designed to help students apply the communication skills acquired in school, at work, and in their personal lives to speaking and writing situations they are likely to encounter in their careers after graduation. Examples drawn from likely workplace situations representing a wide range of employment areas encourages students to discover and analyze what they already know about effective communication and provides concrete steps for approaching new situations. Students will appreciate the practical focus and section on applying effective communication skills to finding employment.
Mary Finlay has taught at Seneca College since 1978 and currently teaches Business Communication, College English, and Literature.Christine teaches at Georgian College and has recently completed her PhD in Computer Applications in Education.
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Title:Communication At WorkFormat:PaperbackDimensions:420 pages, 9.19 × 7.31 × 0.81 inPublished:February 7, 2006Publisher:Nelson College IndigenousLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0176407030

ISBN - 13:9780176407032

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Table of Contents

Employability Skills Profile  xiii PART ONE: INTRODUCTION TO COMMUNICATION   Chapter One - The Communication Process   Chapter Objectives   Introduction: Three Parts of the Communication Process   Identifying Your Purpose   Identifying Your Audience   Selecting the Appropriate Medium   Nonverbal Messages   Eliminating Communication Barriers   Chapter Review/Self-Test   Exercises   Chapter Two - Style in Business Communication   Chapter Objectives   Introduction   Writing for Clarity   Clarity in Oral Communication   Tone   Tone in Oral Communication   Answers to Chapter Questions   Chapter Review/Self-Test   Exercises   PART TWO: COMMUNICATING STYLES   Chapter Three - Presenting Written Messages   Chapter Objectives   Introduction   Letter Presentation   Memorandum Presentation   E-Mail Presentation   Facsimile Message Presentation   Chapter Review/Self-Test   Exercises   Chapter Four - Routine Messages   Chapter Objectives   Introduction   Making a Routine Request   Placing an Order   Routine Replies   Oral Communication   Answers to Chapter Questions   Chapter Review/Self-Test   Exercises   Chapter Five - Good News: The Direct Approach   Chapter Objectives   Introduction   Writing Good News Messages   Responding to Complaints or Problems   Delivering Good News Orally   Answers to Chapter Questions   Chapter Review/Self-Test   Exercises   Chapter Six - Bad News: The Indirect Approach   Chapter Objectives   Introduction   Writing Bad News Messages   Responding to Complaints or Problems   Delivering Bad News Orally   Chapter Review/Self-Test   Exercises   Chapter Seven - Persuasive Messages   Chapter Objectives   Introduction   Elements of Persuasion   The AIDA Sequence   Sales Messages   Special Requests   Making a Complaint   Supervisory Communication   Persuasion in Oral Communication   Chapter Review/Self-Test   Exercises   Chapter Eight - Oral Communication within the Organization   Chapter Objectives   Introduction: The Importance of Oral Communication   Delivering Effective Oral Presentations   Meeting and Working in Small Groups   Technological Communication   Answers to Chapter Questions   Chapter Review/Self-Test   Exercises   PART THREE: THE JOB SEARCH   Chapter Nine - Résumés   Chapter Objectives   Introduction   Pre-Résumé Analysis   Preparing a Résumé   Electronic Résumés   Chapter Review/Self-Test   Exercises   Chapter Ten - Locating and Applying for Jobs   Chapter Objectives   Introduction   Researching the Job Market   Writing an Unsolicited Letter of Application   Answering a Job Advertisement   Application Forms   Oral Communication: Replying to a Job Posting by Telephone   Chapter Review/Self-Test   Exercises   Chapter Eleven - Interviews   Chapter Objectives   Introduction   Preparing for the Interview   At the Interview   Follow-up to Interviews   Learning from the Interview   Standardized Tests   Chapter Review/Self-Test   Exercises   PART FOUR : THE REPORT   Chapter Twelve - Researching the Report   Chapter Objectives   Introduction: What Is Research?   Being Sure of Your Purpose   Facts, Opinions, and Logical Conclusions   Primary and Secondary Research   Primary Research: Designing Questionnaires   Primary Research: Personal and Telephone Interviews   Secondary Research   Recording and Using Information from Sources   Documentation of Sources   Answers to Chapter Questions   Chapter Review/Self-Test   Exercises   Chapter Thirteen - Planning the Informal Report   Chapter Objectives   Introduction: What Is a Report?   Report Formats   Planning and Writing Informal Informational Reports   Printed Report Forms   Planning and Writing an Analytical Report   Persuasive Reports   Chapter Review/Self-Test   Exercises   Chapter Fourteen - Presenting the Formal Report   Chapter Objectives   Introduction: The Importance of Presentation   Structure of a Formal Report   Graphic Elements of Reports   Final Editing   Chapter Review/Self-Test   Exercises   APPENDIX: HANDBOOK OF GRAMMARE AND USAGE Introduction   Recogni