Communication, Expertise, and Organizing

Paperback | July 23, 2016

EditorJeffrey W. Treem, Paul M. Leonardi

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Expertise is an intriguing construct. Though it is highly desired, it is commonly characterized by exclusivity or being something esoteric making it both seemingly difficult to acquire and understand. This opaqueness surrounding the nature of expertise in organizational contexts is coupledwith greater demands for specialized work and employees' increased reliance on communication technologies to complete tasks - trends that further complicate the evaluation of workers' knowledge and abilities. This volume draws upon original works, from scholars of diverse backgrounds, to explore how recent changes in the structure of organizational life have altered the nature of expertise. Specifically, this book aims to challenge the perspective that organizational expertise exists to be recognized andutilized, and offers an alternative lens that views expertise as emergent and constituted in communication among organizing actors. Examining the intersection of communication and expertise, within and across different contexts of organizing, offers new insights into the discursive, material, and structural influences that contribute to an understanding of expertise. This book offers a comprehensive view of organizationalexpertise by presenting theoretical frameworks for the study of expertise, providing reviews of how the study of expertise has evolved, applying perspectives on expertise to different domains of organizational practice, and presenting new directions for the study of the intersection of expertise,communication, and organizing. The result is a treatment that considers expertise in diverse forms and across a variety of contexts of organizing, and in doing so provides valuable content to researchers from multiple disciplinary backgrounds.

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Expertise is an intriguing construct. Though it is highly desired, it is commonly characterized by exclusivity or being something esoteric making it both seemingly difficult to acquire and understand. This opaqueness surrounding the nature of expertise in organizational contexts is coupledwith greater demands for specialized work and e...

Dr. Jeffrey W. Treem is an Assistant Professor of Communication Studies in the Moody College of Communication at The University of Texas at Austin. His program of research explores the relationship between communication practices and social perceptions of expertise, primarily in organizational contexts. Specifically, his studies examin...

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Format:PaperbackDimensions:304 pagesPublished:July 23, 2016Publisher:Oxford University PressLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0198739230

ISBN - 13:9780198739234

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Table of Contents

Introduction1. Jeffrey W. Treem and Paul M. Leonardi: What is Expertise? Who is an Expert? Some Definitive AnswersPart 1: Frameworks for the Study of Expertise and Organizing2. Timothy Kuhn and Jens Rennstam: Expertise as a Practical Accomplishment Among Objects and Values3. Joshua B. Barbour, Paul Sommer, and Rebecca Gill: Technical, Arcane, Interpersonal, and Embodied Expertise4. Harry Collins: Three Dimensions of ExpertisePart 2: Reviewing Dimensions of Expertise in Organizational Contexts5. Wang Liao, Patrick MacDonald, and Y. Connie Yuan: The Impact of Communication Behaviors on Expertise Recognition in Intercultural Collaboration6. David Merritt, Pei-Yao Hung, and Mark Ackerman: Expertise Finding7. Kay Yoon, Naina Gupta, and Andrea B. Hollingshead: Judging the (In)Competence of Coworkers: Impression Formation and Early Work ExperiencesPart 3: Expertise as Communicated Within Professional Contexts8. John Lammers, Natalie J. Lambert, Bryan Abendschein, Tobias Reynolds-Tylus, and Kira Varava: Expertise in Context: Interaction in the Doctors' Room of an Emergency Department9. Patrice M. Buzzanell and Ziyu Long: Learning Expertise in Engineering Design Work: Creating Space for Experts to Make Mistakes10. Mark Aakhus, Punit Dadlani, Ralph Gigliotti, Christine Goldthwaite, Allie Kosterich, Surabhi Sahay: Communication Expertise as Organizational Practice: Competing Ideas About Communication in the Market for SolutionsPart 4: New Directions for the Study of Expertise, Communication, and Organizing11. Jeffrey W. Treem and William C. Barley: Explaining the (De)Valuation of Process Experts in Contemporary Organizations12. Bart van den Hooff and Julia Kotlarsky: Managing Dispersed and Dynamic Expertise in Fluid Organizational Forms13. Janet Fulk: Conceptualizing Multilevel Expertise