Communication in Everyday Life: Personal and Professional Contexts by Sherry Devereaux Ferguson

Communication in Everyday Life: Personal and Professional Contexts

bySherry Devereaux Ferguson, Jenepher Lennox Terrion, Rukhsana Ahmed

Paperback | March 13, 2014

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This comprehensive yet exceptionally accessible introduction to interpersonal communication uses engaging narratives and examples from a range of disciplines to provide a well-rounded treatment of the concepts, theories, and applications of communication in everyday life.

About The Author

Sherry Devereaux Ferguson is a senior professor and former chair and director of graduate studies for the Department of Communication, University of Ottawa. She is past chair of the Public Relations Division of the International Communication Association, and has acted on the editorial boards of numerous communication journals. She ha...
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Details & Specs

Title:Communication in Everyday Life: Personal and Professional ContextsFormat:PaperbackDimensions:432 pages, 10 × 8 × 0.54 inPublished:March 13, 2014Publisher:Oxford University PressLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0195449282

ISBN - 13:9780195449280

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Table of Contents

Brief ContentsDetailed ContentsFrom the PublisherFrom the AuthorsNote: All chapters include:- Introduction- Summary- Review Questions- Suggested Activities1. The Communication Process: Learning from Models- Communication Models- What We Learn from Communication Models- Communication Breakdown- Factors that Decrease Our Ability to Communicate Successfully- Tips on How to Communicate Successfully, to Avoid Communication Breakdown2. Perceiving Self in Relation to Others- Nature of Our Self Concept- Self-Image: The Role of Internal Voice- Looking-Glass Self: The Role of External Voices- Ideal Self: The Role of the Media- Real Self: Challenges in Discovering the Inner Self- Challenges in Measuring Self-Concept across Cultures- Tips for Accepting and Moving Beyond Self in Communication3. Perception of Others- Nature and Characteristics of Perception- Strategies, Tools, and Tips for Gaining Awareness and Controlling Perception Biases4. Understanding, Navigating, and Managing Our Identities- Navigating Multiple Identities with Collective Dimensions- Experimenting with Our Identities- Validating Our Identities- Managing Our Identities- Tips for Managing Identities5. Listening- The Nature of Listening- The Importance of Listening- Barriers to Effective Listening- Getting the Most out of Listening- Tips for Effective Listening6. Communicating Verbally- The Characteristics of Language- Social Functions of Language- Barriers to Effective Verbal Communication- Tips for Effective Verbal Communication7. Communicating Non-verbally- Differentiating between Verbal and Nonverbal Communication- Primary Functions of Nonverbal Communication- Secondary Functions of Nonverbal Communication- Nonverbal Communication Channels- How Space, Time, and Physical Settings Communicate- Questioning the Work of Pioneers in the Field of Nonverbal Communication- Tips for Improving Nonverbal Communication Skills8. Building and Maintaining Relationships- The Value of Relationships- Reasons for Forming Relationships- Types of Relationships- Relationship Contexts- Stages of Relationships- Building Trust and Intimacy through Self-Disclosure- Tips for Building and Maintaining Relationships9. Managing Conflict and Practising Civility- Sources of Conflict- Types of Conflict- Stages of Conflict- Role of Power in Conflict- Coping Styles- Outcomes of Conflict- Developing a Civil Workplace- Using the Awareness Wheel to Manage Our Conflicts- Tips for Managing Conflict10. Group Decision-Making: Leadership and Process- Guiding the Group through the Process: A Leadership Perspective- Six Steps in Problem Solving- Tips for Improving Group Decision-MakingAppendix: Making a Team PresentationGlossaryNotesIndex

Editorial Reviews

"I found [the book] quite interesting as it included historical data and stories that I had not heard of...It would be a useful guide to further develop my own thinking about interpersonal skills." --Joanne Spence, Humber College