Communication in Nursing - E-Book by Julia Balzer Riley, RN, MN, AHN-BC, REACECommunication in Nursing - E-Book by Julia Balzer Riley, RN, MN, AHN-BC, REACE

Communication in Nursing - E-Book

byJulia Balzer Riley, RN, MN, AHN-BC, REACE, Julia Balzer Riley

Other | March 12, 2014

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Go beyond theory and start to master the essential communication skills and techniques you’ll need throughout all areas of nursing practice. Communication in Nursing, 7th Edition uses a personal and empathetic approach, along with unique artistic features, to help you develop a deeper understanding of the importance of communication. Comprehensive, step-by-step guidelines teach you how to establish patient relationships, and new QSEN-specific exercises help you learn to connect more effectively with patients, co-workers, and managers for better clinical outcomes. Real-life clinical scenarios, chapter exercises, and a new writing tutorial also offer endless opportunities to hone your skills.

  • Moments of Connection boxes highlight the outcomes and benefits of successful communication.

  • Wit & Wisdom boxes provide a humorous, personal approach to communication theory and application.

  • Reflections On… boxes give you a specific task to help you integrate chapter material into the broader scope of nursing practice.

  • Exercises throughout the book help you master chapter techniques and strengthen your communication skills.

  • QSEN-specific exercises developed by a leading expert highlight how safety and improved care can result from better communication.

  • UNIQUE! Online writing tutorial on Evolve helps you review and improve your technical writing skills.

  • Case studies on Evolve give you practice using proper communication skills in a variety of real-life case scenarios.

  • The latest information on compassion fatigue, language use, client preconceived ideas about health care, transcultural issues, technology, and the demands of electronic medical record systems provide you with the most up-to-date and relevant information needed to excel in today’s nursing field.

Title:Communication in Nursing - E-BookFormat:OtherDimensions:368 pages, 1 × 1 × 1 inPublished:March 12, 2014Publisher:Elsevier Health SciencesLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0323290302

ISBN - 13:9780323290302


Table of Contents

PART 1: Getting Started: Basic Communication Competence

1. Responsible, Assertive Care Communication in Nursing

2. The Client-Nurse Relationship: A Helping Relationship

3. Solving Problems Together

4. Understanding Each Other: Communication and Culture

5. Working Together in Groups

6. Electronic Communication

PART 2: Building Relationships

7. Warmth

8. Respect

9. Genuineness

10. Empathy

11. Self Disclosure

12. Specificity

13. Asking Questions

14. Expressing Opinions

15. Humor

16. Spirituality

PART 3: Building Confidence

17. Requesting Support

18. Overcoming Evaluation Anxiety

19. Feedback

20. Relaxation

21. Imagery

22. Positive Self-Talk

PART 4: Meeting Challenges

23. Confrontation

24. Refusing Unreasonable Requests

25. Communicating Assertively and Responsibly with Distressed Clients and Colleagues

26. Communicating Assertively and Responsibly with Aggressive Clients and Colleagues

27. Communicating Assertively and Responsibly with Unpopular Clients