Communication in Nursing - E-Book by Julia Balzer Riley, RN, MN, AHN-BC, REACE

Communication in Nursing - E-Book

byJulia Balzer Riley, RN, MN, AHN-BC, REACE, Julia Balzer Riley

Other | March 12, 2014

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Go beyond theory and start to master the essential communication skills and techniques you'll need throughout all areas of nursing practice.Communication in Nursing, 7thEditionuses a personal and empathetic approach, along with unique artistic features, to help you develop a deeper understanding of the importance of communication. Comprehensive, step-by-step guidelines teach you how to establish patient relationships, and new QSEN-specific exercises help you learn to connect more effectively with patients, co-workers, and managers for better clinical outcomes. Real-life clinical scenarios, chapter exercises, and a new writing tutorial also offer endless opportunities to hone your skills.

    • Moments of Connectionboxeshighlight the outcomes and benefits of successful communication.
    • Wit & Wisdomboxesprovide a humorous, personal approach to communication theory and application.
    • Reflections On...boxesgive you a specific task to help you integrate chapter material into the broader scope of nursing practice.
    • Exercisesthroughout the book help you master chapter techniques and strengthen your communication skills.
      • QSEN-specific exercises developed by a leading experthighlight how safety and improved care can result from better communication.
      • UNIQUE! Online writing tutorialon Evolve helps you review and improve your technical writing skills.
      • Case studieson Evolve give you practice using proper communication skills in a variety of real-life case scenarios.
      • The latest informationoncompassion fatigue,language use,client preconceived ideasabout health care,transcultural issues,technology, and the demands ofelectronic medical record systemsprovide you with the most up-to-date and relevant information needed to excel in today's nursing field.

      Details & Specs

      Title:Communication in Nursing - E-BookFormat:OtherDimensions:368 pages, 1 × 1 × 1 inPublished:March 12, 2014Publisher:Elsevier Health SciencesLanguage:English

      The following ISBNs are associated with this title:

      ISBN - 10:0323290302

      ISBN - 13:9780323290302

      Customer Reviews of Communication in Nursing - E-Book


      Extra Content

      Table of Contents

      PART 1: Getting Started: Basic Communication Competence

      1. Responsible, Assertive Care Communication in Nursing

      2. The Client-Nurse Relationship: A Helping Relationship

      3. Solving Problems Together

      4. Understanding Each Other: Communication and Culture

      5. Working Together in Groups

      6. Electronic Communication

      PART 2: Building Relationships

      7. Warmth

      8. Respect

      9. Genuineness

      10. Empathy

      11. Self Disclosure

      12. Specificity

      13. Asking Questions

      14. Expressing Opinions

      15. Humor

      16. Spirituality

      PART 3: Building Confidence

      17. Requesting Support

      18. Overcoming Evaluation Anxiety

      19. Feedback

      20. Relaxation

      21. Imagery

      22. Positive Self-Talk

      PART 4: Meeting Challenges

      23. Confrontation

      24. Refusing Unreasonable Requests

      25. Communicating Assertively and Responsibly with Distressed Clients and Colleagues

      26. Communicating Assertively and Responsibly with Aggressive Clients and Colleagues

      27. Communicating Assertively and Responsibly with Unpopular Clients