Conflict and Dispute Resolution: A Guide for Practice

Paperback | June 24, 2008

byMieke Brandon, Leigh Robertson

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Conflict and Dispute Resolution is a practical guide to understanding dispute resolution theory in the context of organisational, psychological and social work themes. It covers the spectrum of interventions; from the prevention of conflict, ignoring it, managing it through feedback, difficultconversations, self mediation, conflict coaching to facilitative processes such as dispute facilitation, mediation, concilliation and managing groups and multi party disputes.

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Conflict and Dispute Resolution is a practical guide to understanding dispute resolution theory in the context of organisational, psychological and social work themes. It covers the spectrum of interventions; from the prevention of conflict, ignoring it, managing it through feedback, difficultconversations, self mediation, conflict coa...

Mieke Brandon and Leigh Robertson are practitioners with many years of experience as mediators, counsellors, trainers, coaches and mentors. They have created a comprehensive and stimulating text from their extensive involvement in the field.
Format:PaperbackDimensions:503 pages, 9.61 × 6.69 × 0.63 inPublished:June 24, 2008Publisher:Oxford University PressLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0195558421

ISBN - 13:9780195558425

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Table of Contents

Part 1: Setting the Scene: Conflict and its Influences1. Understanding what creates conflict2. Conflict in the workplace context3. Conflict as catastrophe or catalyst for changePart 2: Mediation and Other Processes4. Processes for handling conflict and their application5. Mediating in the workplace6. Other processes for dispute resolution7. Skills8. Techniques9. Collaborative problem solving and strategiesPart 3: Integrating Professional Practice10. Practice considerations I11. Practice considerations II12. Reflecting in and on practiceAppendicesBibliographyIndex