Conflict Resolution for the Helping Professions

Paperback | June 18, 2014

byAllan Barsky

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Barsky's hands-on text provides the theory, skills, and exercises to prepare readers for an array of conflict situations. It encourages developing professionals to see themselves as reflective practitioners in the roles of negotiators, mediators, advocates, facilitators, and peacebuilders.Readers will learn how to analyze conflict situations and develop theory-based strategies that can be used to intervene in an ethical and effective manner. Examples and exercises demonstrate how to apply conflict resolution skills when working with individuals, families, groups, organizations, anddiverse communities.Conflict Resolution for the Helping Professions is the only current conflict resolution textbook designed specifically for social work, psychology, criminal justice, counseling, and related professions.

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Barsky's hands-on text provides the theory, skills, and exercises to prepare readers for an array of conflict situations. It encourages developing professionals to see themselves as reflective practitioners in the roles of negotiators, mediators, advocates, facilitators, and peacebuilders.Readers will learn how to analyze conflict situ...

Allan Barsky, JD, MSW, PhD, is Professor of Social Work at Florida Atlantic University and a family mediator accredited by the Supreme Court of Florida. Dr. Barsky is a past-president of Ontario Association of Family Mediation and former board member of Family Mediation Canada. He has presented at national and international conferences...

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Format:PaperbackDimensions:384 pages, 9.25 × 6.12 × 0.68 inPublished:June 18, 2014Publisher:Oxford University PressLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0190209291

ISBN - 13:9780190209292

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Table of Contents

PrefaceAcknowledgmentsAbout the AuthorAbout the Cover1. IntroductionConflict Resolution Roles and DefinitionsTheoretical Context1. Psychology2. Business Administration3. Law4. Education5. Social Work and Related Professions6. Political Science and Strategic Studies7. Radical Perspectives8. Eclectic and Integrative ApproachesSafe Classroom and Constructive FeedbackUsing This Text to Maximize LearningKey PointsDiscussion Questions and ExercisesConflictiaRole-Play 1.1: "Suffer the Buffer"2. The Reflective CR PractitionerPersonal and Professional Awareness1. Emotions2. Cultural Awareness3. Conscious and Artistic Use of SelfValue Base1. In Search of Common Values2. Satisfaction, Social Justice, and Transformation3. Attitude toward Power4. Professional Ethics5. Values ClarificationConflict Styles1. Avoiders2. Accommodators3. Competitors4. Compromisers5. Collaborators6. Selective Use of StylesBasic Skills1. Listening2. Questioning3. Making Statements4. Written CommunicationKey PointsDiscussion Questions and ExercisesRole-Play 2.1: "Listening to Anger"Role-Play 2.2: "Policies for Diversity Plus"3. NegotiationContractingApproaches to NegotiationPower-Based NegotiationRights-Based NegotiationInterest-Based Negotiation1. Focus on Interests, Not Positions2. Invent Options for Mutual Gain3. Apply Objective Criteria4. Improve Communication5. Build a Positive Negotiating Relationship6. Consider Alternatives7. Obtain Commitments8. Limitations of Interest-Based NegotiationTransformative Negotiation1. Empowerment2. Recognition3. Limitations of TransformationCultural Diversity IssuesPreparation for NegotiationKey PointsDiscussion Questions and ExercisesRole-Play 3.1: "Contracting with Clem"Role-Play 3.2: "Negotiating for Grades" Four ApproachesRole-Play 3.3: "External Evaluation Conflict" ConflictStyles and Interest-Based NegotiationRole-Play 3.4: "Joint Counseling Debate" Skills DevelopmentRole-Play 3.5: "What Do I Get for Role-Playing?"Negotiating Close to HomeMajor AssignmentAssignment 3A: Phyllis's CaseAssignment 3B: Methadone Maintenance Case4. MediationApproaches to Meditation1. Voluntary2. Confidential3. Nonadversarial5. Group FacilitationTypes of GroupsGroup StagesChallenges to Group Process1. Different Agendas2. No Focus3. Domination4. Interruptions5. Silence6. Lost Attention7. Difficulty Listening to Others8. Others Put on Defensive9. Not Saying What They Think10. Confusion about DecisionsGroup Facilitation Skills and ActivitiesApproaches to Facilitation1. Debate2. Dialogue3. Problem Solving4. IdentityKey PointsDiscussion Questions and ExercisesRole-Play 5.1: "Professionals and Paraprofessionals"Skill DevelopmentRole-Play 5.2: "Weighty Problem" Debate and DialogueRole-Play 5.3: "Clients and Staff" Problem Solving and IdentityMajor AssignmentsAssignment 5A: Process Analysis of a Real Conflict6. AdvocacyApproaches to AdvocacyRelationship between Advocates and Decision Makers1. Ally2. Neutral3. AdversaryAdvocacy Activities1. Helping Clients Advocate on Their Own Behalves2. Advocating on Behalf of ClientsPower1. Expert Power2. Associational Power3. Resource Power4. Procedural Power5. Legitimate Power6. Sanction Power7. Nuisance Power8. Habitual Power9. Moral Power10. Personal PowerInventory of Advocacy Skills and ActivitiesEthical Issues1. Legal and Professional Restrictions2. Agency Mandate3. Individual versus Group Interests4. Client Authorization5. Professional Values6. Futile CausesKey PointsDiscussion Questions and ExercisesRole-Play 6.1: "Ice Cream Aliens" Assessing Decision MakersRole-Play 6.2: "Perry's Parole" Oral and WrittenSkill DevelopmentRole-Play 6.3: "Workfare Case" Skill DevelopmentMajor AssignmentsAssignment 6A: Antidiscrimination Protest CaseAssignment 6B: To Hold or Not to HoldAssignment 6C: Helga's HeartAssignment 6D: Archie's Adoption7. Additional Third-Party InterventionsFact FindingTrust BuildingContentsPeacebuildingParenting CoordinationFamily Group ConferencingSpiritual Healing1. Art2. Ritual and Prayer3. Deep Listening4. Circles5. Apology and ForgivenessKey PointsDiscussion Questions and ExercisesRole-Play 7.1: "Wet Foot, Dry Foot" Deep Listening PracticeRole-Play 7.2: "Peyote Place" When Rituals ClashRole-Play 7.3: "Intern, Out of Turn" Time to Apologize?Major AssignmentsAssignment 7A: Hurricane XenaAssignment 7B: Mame and Fritz8. ConclusionStrategies, Techniques, Skills, Models, or ProfessionQualificationsDesigning Conflict Resolution SystemsAn Integrative Model of PracticeSupporting Development of Conflict Resolution1. Training CR Practitioners2. Public Education and Promotion3. Planning and Developing CR Programs4. CR Associations5. Public Policy DevelopmentParting ThoughtsKey PointsDiscussion Questions and ExercisesAppendix: Decision TreesDiscussion Questions and ExercisesRole-Play A1.1: "Joint Decision Tree - Casey's Case"Role-Play A1.2: "Penelope's AIDS Decisions"Appendix 2: Sample Assignment and Process RecordingAppendix 3: Metaphoric Storytelling"Seeking Creative Solutions""Strength from Weakness""How Fear Sounds Like Anger"Creating Your Own MetaphorsAppendix 4: Additional ResourcesJournalsResearch Institutes and DatabasesProfessional AssociationsVideosCodes of EthicsConflict Resolution Practice OpportunitiesGlossaryReferencesIndex