Conflict Resolution by Daniel Dana

Conflict Resolution

byDaniel Dana

Paperback | January 3, 2001

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Successful management depends on the ability to quickly and effectively manage conflicts. Conflict Resolution includes hands-on information for effectively communicating with employees, disciplining and even terminating employees, understanding and using organizational politics, and more.

About The Author

Daniel Dana Ph.D. (Overland Park, KS), is the founder of Mediation Training Institute International and an invited lecturer at universities and institutions worldwide. He is the author of Managing Differences.

Details & Specs

Title:Conflict ResolutionFormat:PaperbackDimensions:169 pages, 9 × 6.2 × 0.6 inPublished:January 3, 2001Publisher:McGraw-Hill EducationLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0071364315

ISBN - 13:9780071364317

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Table of Contents

1. What's a Conflict?

2. So What if There's a Conflict?

3. How to Resolve Any Conflict.

4. How to Resolve a Conflict Between Others.

5. How to Resolve a Conflict Between Yourself and Another.

6. How to Resolve Team Conflict.

7. How to Mediate All the Time to Prevent Conflicts.

8. Strategic Management of Organizational Conflict.