From the Publisher
Successful management depends on the ability to quickly and effectively manage conflicts. Conflict Resolution includes hands-on information for effectively communicating with employees, disciplining and even terminating employees, understanding and using organizational politics, and more.
From the Jacket
Tips and Tools for Managers to Recognize, Prevent, and Resolve Conflicts—in Today’s Higher-Stress WorkplaceWorkplaces are changing. As interpersonal rules of conduct become looser and time deadlines become tighter, conflict resolution is gaining importance as a strategic management issue. Conflict Resolution is the first book to provid...