Connecting With Consumers: Marketing For New Marketplace Realities

Paperback | July 3, 2010

byAllan J. Kimmel

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These are exciting times for business managers and marketing professionals, yet the challenges imposed by ongoing social and technological developments are daunting. In an age in which marketers can reach their audiences with greater facility than ever before, firms have never been less incontrol of their customer targets. This increasing connectedness of consumers provides a range of unique and promising opportunities for product and brand managers. Connecting With Consumers describes the various strategies and techniques that can be utilized to harness consumer influence. The book traces evolving developments inthe consumer marketplace, considers their impact on the potential reshaping of the marketing profession, and describes the emerging set of tools that can enable marketers to respond to new marketplace realities. It provides, clear, up-to-date coverage of a number of topics currently on the minds ofmany: Web 2.0, word of mouth, buzz, the social web, social media metrics, customer engagement, viral and guerrilla marketing. The book critically assesses emerging marketing strategies and tools within the context of research and theory, and provides numerous applied examples to illustrate marketing successes and common pitfalls to avoid. It argues throughout for a more collaborative relationship between companies andconsumers towards their mutual benefit. Although the balance of power has shifted to the consumer for each of the various aspects of the marketing process, collaboration is what the future of marketing likely will be all about. Marketers can avoid irrelevance in the face of change, but this willrequire a clear commitment to connecting with consumers rather than searching for ways to regain control over them. The book challenges marketers to make a choice: embrace the ongoing changes as opportunities for reshaping relationships with consumers, or cling to the past at the risk of becoming irrelevant. This is the book for those who choose the first alternative.

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These are exciting times for business managers and marketing professionals, yet the challenges imposed by ongoing social and technological developments are daunting. In an age in which marketers can reach their audiences with greater facility than ever before, firms have never been less incontrol of their customer targets. This increa...

Allan J. Kimmel is Professor of Marketing at ESCP Europe in Paris, France. He holds MA and Ph.D. degrees in social psychology from Temple University (USA). He has research and writing interests in connected marketing and word of mouth, marketing communication, consumer behavior, ethics, deception, and commercial rumors. He has publishe...

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Format:PaperbackDimensions:352 pages, 9.69 × 7.44 × 0.67 inPublished:July 3, 2010Publisher:Oxford University PressLanguage:English

The following ISBNs are associated with this title:

ISBN - 10:0199556512

ISBN - 13:9780199556519

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Table of Contents

Part I: Consumer-to-Consumer Influence: The Rising Power of Consumers1. Marketing in Evolution2. The 21st Century Consumer Landscape: New Realities3. Targeting Consumers in the Era of Web 2.04. Word-of-Mouth InfluencePart II: Connected Marketing: Measurement, Approaches, and Techniques5. Word of Mouth and Social Media Research and Measurement6. Listening to and Engaging Consumers7. Connected Marketing I: Word-of-Mouth Marketing Techniques8. Connected Marketing II: Viral and Live Buzz Marketing Techniques9. Synthesis and a Look to the Future