Contact US! Trainers Manual: Call Center English Skills by Jane LockwoodContact US! Trainers Manual: Call Center English Skills by Jane Lockwood

Contact US! Trainers Manual: Call Center English Skills

byJane Lockwood, Hayley McCarthy

Paperback | June 21, 2010

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CONTACT US develops high-end professional English language communication skills for the BPO industry. This manual contains a comprehensive introduction to the course, outlining the teaching approach and describing the unit structure in detail. It includes model answers to the activities and keys to exercises as well as photocopiable materials.
Title:Contact US! Trainers Manual: Call Center English SkillsFormat:PaperbackProduct dimensions:64 pages, 11.69 × 8.27 × 0.04 inShipping dimensions:11.69 × 8.27 × 0.04 inPublished:June 21, 2010Language:English

The following ISBNs are associated with this title:

ISBN - 10:0521178584

ISBN - 13:9780521178587

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