We found 6 results
indigoBooksColin Shaw


Showing 1 - 6 of 6 Results
Hardcover

$60.44 online

$67.95

save 11%

In stock online

Not available in stores

The quality of customer experience has become more important in recent times as businesses struggle to differentiate themselves. But what are the emerging trends that businesses should focus on today? The authors explore the growing trends that…

Available for download

Not available in stores

Building on the work of Daniel Kahneman ( Thinking Fast and Slow ), Dan Ariely ( Predictably Irrational ), Shaw and Hamilton provide a new understanding of how people behave, explain what it means for organizations who really want to understand their customers,…
Hardcover

$67.95 online

$84.50

save 19%

In stock online

Not available in stores

Show me the money! This is the frantic cry of the "old guard" of senior executives as they desperately struggle to deal with commoditizing markets, the loss of their differentiator and the inevitable impact on profitability. At the same time the new breed of…
Paperback

$50.90 online

$50.95

In stock online

Not available in stores

This is an updated edition of the bestselling book by Colin Shaw and John Ivens about building and delivering great customer experiences--something far too many companies neglect. The authors show that physical execution and emotional impact of customer…
Hardcover

$239.65 online

$337.50

save 28%

Ships within 1-3 weeks

Not available in stores

The recent history of broadcasting on both sides of the Atlantic, characterized by a great increase in the number of services on offer to the public, has been brought about by technological advances and economic pressures. This has inevitably affected traditional…

Available for download

Not available in stores

Colin Shaw’s new eBook, “Unlocking the Hidden Customer Experience: Short Stories of Remarkable Practices that Ensure Success” explores both the philosophy behind great Customer Experience and the best (and worst) real-world examples of them. As the founder and…