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indigoBooksKatharine C. Giovanni

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This book is for those that would like to live in joy and peace, are facing a banana peel field (illness, loss of a loved one, money problems, or a failing relationship), are serious about changing their life, or need to figure out how to be positive instead of…

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In this definitive and popular guide, now in its fourth edition, industry expert Katharine Giovanni covers the basics of starting a new concierge, lifestyle management, errand service, or personal assistant company, from creating a business plan to handling the…

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Whether for a business owner or an employee, this guide will show how to offer concierge-level customer service that will provide an edge in today’s competitive business world. From interviews with top concierges to helping review nonverbal cues and…