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indigoBooksKen Blanchard

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Your competitive edge in today's business environment is all about the power of loyalty. So if you want to succeed, it's time to think outside the box of traditional customer service. The Simple Truths of Service is an inspiring true story about Johnny, a very…
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"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a…

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«Si un desempeño pobre está atacando a su empresa, no se deje atrapar. Saque provecho de ¡Cierre las brechas!». -Harvey Mackay, autor del best seller del New York Times Nada entre tiburones sin que te coman vivo «Este libro describe un enfoque, un marco para la…

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Todos los días organizaciones alrededor del mundo lanzan iniciativas de cambio, muchas veces de gran magnitud y con grandes gastos, destinadas a mejorar el statu quo. Sin embargo, entre el cincuenta y el setenta por ciento de esos esfuerzos por lograr un cambio…

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This updated edition of management guru Ken Blanchard’s classic work Leadership and the One Minute Manager ® teaches leaders the world renowned method of developing self-reliance in those they manage: Situational Leadership® II. From Leadership…

Gung Ho!

by Ken Blanchard

|October 8, 1997

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Ken Blanchard and Sheldon Bowles, co-authors of the New York Times business bestseller Raving Fans, are back with Gung Ho! Here is an invaluable management tool that outlines foolproof ways to increase productivity by fostering excellent morale in the workplace.…
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Take Care of Your Customers--or Someone Else Will! Legendary Service Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between…
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With Big Bucks! bestselling authors Ken Blanchard and Sheldon Bowles unlock the secrets of making serious money for both you and your company. Through a series of easy-to-follow steps and powerful strategies, Blanchard and Bowles show how anyone can create…
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Target Higher Performance and Achieve It! In the bestselling tradition of The One Minute ManagerR, Zap the Gaps combines a fast–moving business parable with step–by–step instructions for implementing the GAPS approach to problem solving.
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Ken Blanchard one of America's best-known leadership experts helps readers understand and experience the art of influence through the greatest life and leadership lessons he's learned in his rich career. Arranged for busy schedules, The Heart of a Leader offers…

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Ken Blanchard's phenomenal bestsellers, such as The One Minute Manager and Raving Fans , have made him a globally recognized business legend. Millions look to Blanchard for innovative approaches to management, leadership, customer service, and much more. Now, he…

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Mega-selling author Ken Blanchard teams up with top consultant and executive coach Jesse Stoner to take the mystery out of creating a clear, compelling vision for your organization and yourself. The First Edition has sold over 250,000 copies, and this Second…