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indigoBooksKen Blanchard

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Your competitive edge in today's business environment is all about the power of loyalty. So if you want to succeed, it's time to think outside the box of traditional customer service. The Simple Truths of Service is an inspiring true story about Johnny, a very…

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«Si un desempeño pobre está atacando a su empresa, no se deje atrapar. Saque provecho de ¡Cierre las brechas!». -Harvey Mackay, autor del best seller del New York Times Nada entre tiburones sin que te coman vivo «Este libro describe un enfoque, un marco para la…