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Los magníficos libros best seller de Ken Blanchard, como El nuevo mánager al minuto y Raving Fans, lo han convertido en una leyenda mundialmente reconocida en el mundo de los negocios. Millones de personas buscan en los libros de Blanchard enfoques innovadores…
Hardcover

|May 19, 1993

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"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a…
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|September 26, 1999

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When a person goes to the boss with a problem and the boss agrees to do something about it, the monkey is off his back and onto the boss's. How can managers avoid these leaping monkeys? Here is priceless advice from three famous experts: how managers can meet…
Hardcover

|September 2, 2014

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In this new edition of their classic business fable, Ken Blanchard and Mark Miller get at the heart of what makes a leader successful. Struggling young executive Debbie Brewster asks her mentor the one question she desperately needs answered: "What is the secret…

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This updated edition of management guru Ken Blanchard’s classic work Leadership and the One Minute Manager ® teaches leaders the world renowned method of developing self-reliance in those they manage: Situational Leadership® II. From Leadership…
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|April 15, 2014

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Take Care of Your Customers--or Someone Else Will! Legendary Service Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between…

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From the coauthor of The One Minute Manager, one of the bestselling business books of all time (over 9 million copies sold), and Empowerment Takes More Than a Minute (a 1996 BusinessWeek bestseller) Provides a concise game plan for designing and implementing a…

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Mega-selling author Ken Blanchard teams up with top consultant and executive coach Jesse Stoner to take the mystery out of creating a clear, compelling vision for your organization and yourself. The First Edition has sold over 250,000 copies, and this Second…

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Durante más de veinte años, millones de gerentes en compañías de Fortune 500 y pequeñas empresas a nivel nacional han seguido las técnicas de El manager al minuto, aumentando así su productividad, satisfacción en el trabajo y prosperidad personal. Estos…

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Hardcover

|January 27, 2012

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The Secret introduced people around the world to a profound yet seemingly contradictory concept: to lead is to serve. With that as the foundation, Great Leaders Grow takes the next step, showing leaders and aspiring leaders how to keep growing their leadership…
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|May 28, 2002

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Target Higher Performance and Achieve It! In the bestselling tradition of The One Minute ManagerR, Zap the Gaps combines a fast–moving business parable with step–by–step instructions for implementing the GAPS approach to problem solving.