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indigoBooksKen Blanchard

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The bestselling co-author of the legendary The One Minute Manager ® and a former Twitter executive join forces to create the ultimate guide to creating powerful mentoring relationships. While most people agree that having a mentor is a good thing, they…
Hardcover

|May 19, 1993

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"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a…
Hardcover

|September 2, 2014

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In this new edition of their classic business fable, Ken Blanchard and Mark Miller get at the heart of what makes a leader successful. Struggling young executive Debbie Brewster asks her mentor the one question she desperately needs answered: "What is the secret…

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This updated edition of management guru Ken Blanchard’s classic work Leadership and the One Minute Manager ® teaches leaders the world renowned method of developing self-reliance in those they manage: Situational Leadership® II. From Leadership…
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|April 15, 2014

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Take Care of Your Customers--or Someone Else Will! Legendary Service Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between…

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From the New York Times Bestselling author of The One Minute Manager Your competitive edge in today's business environment is all about the power of loyalty. So if you want to succeed, it's time to think outside the box of traditional customer service. The…
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|October 8, 1997

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Ken Blanchard and Sheldon Bowles, co-authors of the New York Times business bestseller Raving Fans, are back with Gung Ho! Here is an invaluable management tool that outlines foolproof ways to increase productivity by fostering excellent morale in the workplace.…
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|September 17, 2007

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$48.95

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In Built to Serve , Dan Sanders, CEO of the award-winning, service-oriented United Supermarkets, makes this bold claim: the prevailing business culture is broken and a radical transformation is required-a paradigm shift that reshapes our understanding of the true…
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|November 28, 1989

$24.99

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One simple idea can set you free: Don't take on a problem if it isn't yours! One of the most liberating books in the extraordinary One Minute Manager Library teaches managers an unforgettable lesson: how to have time to do what they want and need to do. The…
Hardcover

|October 8, 2015

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Bestselling author Ken Blanchard and his coauthors bring his signature "business parable" style to a critical skill for today's workplace: collaboration. Everyone knows that collaboration creates high-performing teams and organizations. Yet it often doesn't…
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|January 16, 2014

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You could be in better shape. No offense?who couldn?t be? And if you?re like the rest of us, you?ve been making resolutions and promises for years. Despite all your good intentions, though, somehow it never goes according to plan. But you can break that cycle. In…
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|February 2, 2015

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Refire! Don?t Retire asks readers the all-important question: As you approach the remainder of your life, what are you going to do to make it joyful and meaningful? Ken Blanchard and Morton Shaevitz point out that too many people see their later years as a time…