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indigoBooksKen Blanchard

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Your competitive edge in today's business environment is all about the power of loyalty. So if you want to succeed, it's time to think outside the box of traditional customer service. The Simple Truths of Service is an inspiring true story about Johnny, a very…
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"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a…

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This updated edition of management guru Ken Blanchard’s classic work Leadership and the One Minute Manager ® teaches leaders the world renowned method of developing self-reliance in those they manage: Situational Leadership® II. From Leadership…
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Take Care of Your Customers--or Someone Else Will! Legendary Service Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between…

Gung Ho!

by Ken Blanchard

|October 8, 1997

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Ken Blanchard and Sheldon Bowles, co-authors of the New York Times business bestseller Raving Fans, are back with Gung Ho! Here is an invaluable management tool that outlines foolproof ways to increase productivity by fostering excellent morale in the workplace.…
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Target Higher Performance and Achieve It! In the bestselling tradition of The One Minute ManagerR, Zap the Gaps combines a fast–moving business parable with step–by–step instructions for implementing the GAPS approach to problem solving.

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With The One Minute Manager Ken Blanchard and coauthor Spencer Johnson forever changed the way we approach management by introducing their Three Secrets: One Minute Goals, One Minute Praisings and One Minute Reprimands. The book became an international bestseller…
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From internationally bestselling business author Ken Blanchard, Know Can Do! is about the gap between what people know-all the good advice they take away from books and seminars-and what they actually do. As the knowing-doing gap is a most pervasive problem, an…

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Newly updated and backed by decades of research, this classic guide will equip leaders and team members alike to unleash the power of teamwork. Never before in the history of the workplace has the concept of teamwork been more important to the functioning of…
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Refire! Don?t Retire asks readers the all-important question: As you approach the remainder of your life, what are you going to do to make it joyful and meaningful? Ken Blanchard and Morton Shaevitz point out that too many people see their later years as a time…

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Mega - bestselling author Ken Blanchard and celebrated business leaders Don Hutson and Ethan Willis present an inspiring story that reveals the secrets to becoming a successful entrepreneur. In THE ONE MINUTE ENTREPRENEUR, Ken Blanchard (coauthor of the #1…
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The co-author of the phenomenal New York Times bestselling classic The One Minute Manager ® explores the skills needed to become an effective self leader in this essential work, now updated throughout. Just as Ken Blanchard’s phenomenal bestselling…