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indigoBooksMichel Baudier


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This is a reproduction of a book published before 1923. This book may have occasional imperfections such as missing or blurred pages, poor pictures, errant marks, etc. that were either part of the original artifact, or were introduced by the scanning process. We…

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In stock online

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This is a reproduction of a book published before 1923. This book may have occasional imperfections such as missing or blurred pages, poor pictures, errant marks, etc. that were either part of the original artifact, or were introduced by the scanning process. We…

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Paperback | French

$40.95

Ships within 1-2 weeks

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Kobo ebook | French

$19.99

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"Le plus souvent, en cas de conflit, on vous dit d'essayer de comprendre l'autre. Sans doute. Seulement, si vous voulez dominer une situation conflictuelle, demandez-vous d'abord pourquoi vous réagissez mal aux agressions." En se focalisant sur nos "mécanismes de…

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Aujourd'hui au téléphone la bonne volonté ne suffit plus : seuls les meilleurs s'imposent face à des interlocuteurs qui, eux aussi, connaissent les principes de la téléprospection. Pour réussir, il vous faut désormais acquérir une technique vraiment pointue.…