We found 5 results
indigoBooksRenee Evenson


Showing 1 - 5 of 5 Results

In stock online

Available in stores

Incompetent, lazy, spotlight-hogging, whiny, backstabbing, avoidant-there's no end to the personality challenges that impede workplace relationships. But interacting effectively with employees, colleagues, and bosses is essential for success. With Powerful…

In stock online

Available in stores

Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the…

In stock online

Not available in stores

Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and…

In stock online

Not available in stores

Containing 101 effective tips, encouraging quotes and a unique "When This Happens, Try This" section, this essential reference is full of practical advice on making customers feel truly valued. Topics covered include effective feedback, conflict resolution,…
Paperback

$15.80 online

$21.95

save 28%

In stock online

Not available in stores

Let's face it, dealing with customers isn't easy. They aren't always right-or even pleasant-but knowing the right words to use can make all the difference. Powerful Phrases for Effective Customer Service shares over 700 phrases and scripts that have been…