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indigoBooksRenee Evenson

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Customer Service Training 101: Quick and Easy Techniques That Get Great Results

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Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and…
Award-Winning Customer Service: 101 Ways to Guarantee Great Performance

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Containing 101 effective tips, encouraging quotes and a unique "When This Happens, Try This" section, this essential reference is full of practical advice on making customers feel truly valued. Topics covered include effective feedback, conflict resolution,…
Customer Service Training 101: Quick And Easy Techniques That Get Great Results, Third Edition
Audio Book (CD)

|This title releases December 12, 2017

$25.80 online

$28.99

save 11%

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Employees aren’t just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer. Whether…
Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results

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Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the…
Customer Service Training 101: Quick And Easy Techniques That Get Great Results, Third Edition
Audio Book (CD)

|This title releases December 12, 2017

$32.40 online

$35.99

save 9%

Pre-order online

Not yet available in stores

Employees aren’t just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer. Whether…
Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for…

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Incompetent, lazy, spotlight-hogging, whiny, backstabbing, avoidant-there's no end to the personality challenges that impede workplace relationships. But interacting effectively with employees, colleagues, and bosses is essential for success. With Powerful…
Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That…

Ships within 1-2 weeks

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Let's face it, dealing with customers isn't easy. They aren't always right-or even pleasant-but knowing the right words to use can make all the difference. Powerful Phrases for Effective Customer Service shares over 700 phrases and scripts that have been…