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indigoBooksRon Zemke

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Paperback

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Explains how to help front-line employees hone their skills, maintain their motivation to perform, and meet new situations head-on. Learn how to apply vital coaching skills to the customer service arena. Paper.

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If you hate prospecting, think how much those prospects dread your cold calls! You need techniques that energize and motivate both you and your potential customers. Welcome to Knock Your Socks Off Prospecting. Filled with logical, easy-to-use tools, step-by-step…

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This all-new edition of the seminal book on navigating the multigenerational workplace takes a fresh look at a growing challenge, now exacerbated by the youngest employees. With their micromanaged childhoods and tech addictions, Gen Yers require constant…
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In our increasingly connected world, customer service can make or break a business. Companies that excel keep customers coming back-and those who don't soon discover that word spreads fast. The difference is in how managers train, coach, and support frontline…

¡Wow! Ventas

by Jeffrey Gitomer

|September 10, 2013

Paperback | Spanish

$21.00

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Ahora los vendedores profesionales pueden aprovechar la fórmula de  ¡Wow! Ventas  para impresionar a sus compradores y aumentar su clientela. ¡Wow! Ventas  ¡ha regresado! La exitosa fórmula para impresionar a sus clientes ha sido adaptada y…
Kobo ebook

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Create a service advantage with the help of customer service guru Ron Zemke. In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value of customer care and give you the skills and style to…