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Difficult Conversations: How To Discuss What Matters Most

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The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or…
Thanks For The Feedback: The Science And Art Of Receiving Feedback Well

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The coauthors of the New York Times –bestselling Difficult Conversations take on the toughest topic of all: how we see ourselves Douglas Stone and Sheila Heen have spent the past fifteen years working with corporations, nonprofits, governments, and families…
Comment mener les discussions difficiles [nouvelle édition]

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Feedback is een cadeautje: zelfs als het ongevraagd, onduidelijk en onterecht is en je er echt even…

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Eigenlijk is het leven een grote feedback-sessie: elke dag krijgen we (vaak ongevraagd) advies en kritiek van vrienden, familie, collegas, klanten, bazen, leraren, artsen en huisdieren. We weten dat het goed is om naar feed- back te luisteren en er iets mee te…