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The Loyalty Leap: Turning Customer Information Into Customer Intimacy

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Most consumers don't trust companies as much as they used to. So how has Bryan Pearson convinced 99.99 percent of his ten million customers in LoyaltyOne’s AIR MILES Rewards Program to willingly share their personal information? Pearson shows readers how…
The Loyalty Leap For B2B: Turning Customer Information Into Customer Intimacy

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The bestselling author of The Loyalty Leap applies the principles of customer intimacy to a business-to-business context. Since the publication of New York Times bestseller The Loyalty Leap, Bryan Pearson’s customer loyalty approach to marketing has changed the…