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Beyond Degrees: Professional Learning for Knowledge Services
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This book provides guidelines for conceptualizing, designing and measuring successful programs for professional learning, staff development and growth within an organization.
Knowledge Services
Hardcover

|November 7, 2016

$185.25

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Knowledge services converges information management, knowledge management (KM), and strategic learning into a single enterprise-wide discipline for the benefit of the business or organization in which it is practiced. As the acknowledged framework for strategic…
Total Quality Management in Information Services
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Entrepreneurial Librarianship
Hardcover

|January 1, 1996

$164.92

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Although libraries are not businesses, library management must be driven by the same characteristics that make a business successful -- responsibility, performance, and control. Entrepreneurial Librarianship offers specific techniques for creating an…
Power and Influence
Hardcover

|December 9, 1994

$196.57

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Customer Service in the Information Environment
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Information is a consumer-driven commodity: the very existence of libraries and information centers is based on the patrons' need for specific information or material.This book outlines the reasons for developing and implementing a formal customer service program…